Resolved after 3 hours 32 minutes, affecting Webhooks and API Gateway, on October 20, 2025.
This issue is now considered resolved on AWS side. Workato platform has returned to normal operation. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:25 AM UTC
We are currently investigating an issue affecting our platform, likely related to an ongoing AWS incident (https://health.aws.amazon.com/health/status). We will provide additional information on all affected components as soon as it becomes available.
- investigating Oct 20, 2025, 07:58 AM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 08:50 AM UTC
APIM services were experiencing 500 errors due to the AWS incident. Our APIM services are now operating normally. We will continue to monitor our services closely.
- investigating Oct 20, 2025, 09:01 AM UTC
Webhook services, which were previously experiencing increased latencies, are now operating normally. We will continue to monitor the situation closely.
- monitoring Oct 20, 2025, 10:00 AM UTC
Workato services are recovering following the recent incident impacting AWS services in the US-EAST-1 Region. While AWS services are not yet fully restored, the Workato team has implemented remediation steps and is observing ongoing improvements. We are continuing to monitor the platform as it recovers.
- resolved Oct 20, 2025, 10:58 AM UTC
This issue is now considered resolved on AWS side. Workato platform has returned to normal operation. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.
Your product runs on more than Workato
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services