Resolved after 10 hours 55 minutes, on October 20, 2025.
Our chat support is now fully operational and users should no longer experience any responsiveness issues or messaging delays. If you require further assistance or have any questions regarding this event, please contact Workato Support by submitting a ticket at support.workato.com.
Update timeline
- identified Oct 20, 2025, 02:09 PM UTC
We are experiencing issues with our chat support. The chat interface may be unresponsive, and message delivery delays could occur. This is due to an ongoing incident with our chat provider, Intercom. Our team is monitoring the situation closely. In the meantime, you can reach our support team at [email protected] or via our ticket portal: https://support.workato.com/. We will update you as soon as chat support is restored.
- resolved Oct 21, 2025, 01:04 AM UTC
Our chat support is now fully operational and users should no longer experience any responsiveness issues or messaging delays. If you require further assistance or have any questions regarding this event, please contact Workato Support by submitting a ticket at support.workato.com.
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