WithSecure incident
WithSecure Partner Portal - Total Volume based ordering outage
Resolved after 21 hours 15 minutes, affecting Ordering, on October 16, 2025.
The issue has been resolved. If you attempted to place a Total Volume order during the outage, please place a new order. We apologize for the inconvenience caused by this outage.
Affected components
Update timeline
- investigating Oct 16, 2025, 02:22 PM UTC
We are experiencing an issue where Total Volume business model orders fail in WithSecure Partner Portal. The order appears to complete but no licenses are provisioned. The issue exclusively affects orders following the Total Volume model. We are working on resolving the issue. Please follow this incident for updates.
- identified Oct 16, 2025, 05:11 PM UTC
We have identified the issue and deployed a fix. We are now verifying the effectiveness of the fix. Most users should already see normal functionality, however issues remain for some users and we continue working on a solution.
- resolved Oct 17, 2025, 11:38 AM UTC
The issue has been resolved. If you attempted to place a Total Volume order during the outage, please place a new order. We apologize for the inconvenience caused by this outage.
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