WithSecure incident

Email scanning issues with Elements Collaboration Protection

Minor Resolved View vendor source →

WithSecure experienced a minor incident on October 2, 2026 affecting Collaboration Protection, lasting 2d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 11:46 AM UTC
Resolved
Oct 05, 2026, 06:50 AM UTC
Duration
2d 19h
Detected by Pingoru
Oct 02, 2026, 11:46 AM UTC

Affected components

Collaboration Protection

Update timeline

  1. investigating Oct 02, 2026, 11:46 AM UTC

    Customers using WithSecure Elements Collaboration Protection may experience that some emails are not being scanned as expected. The majority of emails continue to be processed and scanned normally. Our teams are actively investigating the issue in collaboration with Microsoft and are working to restore full service functionality as quickly as possible. We will provide further updates as additional information becomes available.

  2. resolved Oct 05, 2026, 06:50 AM UTC

    This incident has been resolved.