Missing Security Events in Elements Portal for APAC and EU Regions

Update timeline

1. investigating Sep 04, 2026, 11:49 AM UTC

   We are currently experiencing an issue affecting the visibility of Security Events in the Elements Portal. The issue impacts customers and partners across both the APAC and EU regions. Our teams have identified the issue and are actively investigating the root cause with the highest priority. We are working to restore normal functionality as quickly as possible and will provide further updates as more information becomes available. We appreciate your patience and understanding while we work to resolve this issue.

2. identified Sep 04, 2026, 03:48 PM UTC

   We have identified the root cause of the issue affecting the visibility of Security Events in the Elements Portal and have deployed a fix to production. The issue impacted customers and partners across both the APAC and EU regions. While the fix has been implemented, Security Events are currently being reprocessed and synchronized. As a result, some delays in event visibility may continue until processing has fully completed. Our teams are actively monitoring the recovery and progress of the event backlog to ensure normal operation is fully restored. We appreciate your patience and understanding and will provide further updates as needed.

3. monitoring Sep 05, 2026, 03:38 AM UTC

   The issue affecting the visibility of Security Events has been successfully resolved, and historical event data is now visible as expected. We will continue to closely monitor the environment to ensure ongoing stability and verify that event processing remains healthy and operates as expected. At this time, services are functioning normally, and no further impact has been observed.

4. resolved Sep 05, 2026, 06:38 AM UTC

   This incident has been resolved.