Resolved after 3 hours 3 minutes, affecting Portal and Backend, on October 20, 2025.
WithSecure services and portals are recovering. We continue to work on fully restoring all services.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:35 AM UTC
We are investigating an issue where WithSecure Elements portal is inaccessible. Please follow this incident for updates.
- investigating Oct 20, 2025, 08:16 AM UTC
Currently login to WithSecure Elements Security Center is not possible. We are investigating whether this is related to wider issues with Amazon Web Services.
- investigating Oct 20, 2025, 08:47 AM UTC
WithSecure Cloud Protection for Salesforce is impacted by the current outage as well. Advanced Scanning & Large File Scanning as well as File Reputation lookups and backups are not working. Small file & Url Scanning is working. We continue working on the issue with the highest priority.
- identified Oct 20, 2025, 09:34 AM UTC
WithSecure services and portals are recovering. We continue to work on fully restoring all services.
- resolved Oct 20, 2025, 10:38 AM UTC
The incident has been resolved, all services have recovered.
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