WithSecure incident
WithSecure Elements Endpoint Protection automated tasks do not start
Resolved after 3 days 21 hours, affecting Endpoint Protection, on April 10, 2025.
We have published a fix to the issue. The fix is taken into use automatically, no administrator or user action is needed. If you wish, you can verify the installation in the WithSecure Elements portal under Environment - Devices - Computers. The latest installed hotfixed client version will show 25.1.85.0 If the hotfix version is not visible in the table, click "select columns" and search for "hotfix".
Affected components
Update timeline
- investigating Apr 10, 2025, 11:16 AM UTC
We are investigating an issue where WithSecure Elements Endpoint Protection automated tasks do not start. Affected platforms are Windows Client & Server as well as Mac. Symptoms are: Software Updater automatic installation does not work at all File scanning task, which is configured via Automated Tasks, does not start Shutdown, restart, and other automated tasks do not start 3 or more fshoster32.exe processes are running
- identified Apr 10, 2025, 01:36 PM UTC
We have identified the issue and are working on a solution. We aim to publish a fix early next week (week from 14th of April).
- resolved Apr 14, 2025, 09:12 AM UTC
We have published a fix to the issue. The fix is taken into use automatically, no administrator or user action is needed. If you wish, you can verify the installation in the WithSecure Elements portal under Environment - Devices - Computers. The latest installed hotfixed client version will show 25.1.85.0 If the hotfix version is not visible in the table, click "select columns" and search for "hotfix".
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