WiscNet Outage History

WiscNet major outage · 1 active incident View live status →

Pingoru has recorded 629 incidents for WiscNet: 629 in the last 12 months and 289 in the last 90 days.

Source: status.wiscnet.net

629incidents recorded
629last 12 months
289last 90 days
21 hourstypical duration
Incidents per month
0100200AprMayJunJulAugSepOct71
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct81%
Pingoru began tracking WiscNet in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202671713 of 720 (99%)
May 202658458 of 744 (62%)
June 2026112512 of 720 (71%)
July 2026116708 of 744 (95%)
August 202699714 of 744 (96%)
September 2026100720 of 720 (100%)
October 202671483 of 597 (81%)

Incidents, newest first

Critical July 3, 2026 #2255790 - Brighton #1 School District - Down 3d 6h Brighton #1 School District

Started Jul 03, 2026, 06:33 PM UTC· resolved Jul 07, 2026, 01:04 AM UTC

  1. identified Jul 03, 2026, 06:33 PM UTC

    The WiscNet NOC has lost access to a connection on our device for Waunakee Community School District at 7/3/2026 7:43:57 AM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1742. If you have any additional questions, please contact WiscNet NOC.

  2. identified Jul 03, 2026, 06:59 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 07, 2026, 01:04 AM UTC

    Hello, Service and monitoring restored 7/3 at 10PM, device logs indicate that there was a power outage on site. If you have any additional questions, please contact WiscNet NOC. Thank you,

Read the full incident report →

Critical July 3, 2026 2255788 - Paris J1 School District - 3d 1h Paris J1 School District

Started Jul 03, 2026, 06:11 PM UTC· resolved Jul 06, 2026, 07:22 PM UTC

  1. investigating Jul 03, 2026, 06:11 PM UTC

    The WiscNet NOC has lost access to a connection on our device for Waunakee Community School District at 7/3/2026 12:54:12 PM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0751. If you have any additional questions, please contact WiscNet NOC.

  2. investigating Jul 03, 2026, 06:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 03, 2026, 06:31 PM UTC

    The WiscNet NOC has lost access to a connection on our device for Waunakee Community School District at 7/3/2026 12:54:12 PM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0751. If you have any additional questions, please contact WiscNet NOC.

  4. investigating Jul 03, 2026, 07:06 PM UTC

    We are continuing to investigate this issue.

  5. identified Jul 06, 2026, 01:18 PM UTC

    The WiscNet NOC has lost access to a connection on our device for Paris J1 School District at 7/3/2026 12:53:30 PM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0751. If you have any additional questions, please contact WiscNet NOC.

  6. resolved Jul 06, 2026, 07:22 PM UTC

    Hello, The site resolved at 9:53 AM Today, and our logs indicate the port facing GLS equipment restored. Kind regards,

  7. postmortem Jul 06, 2026, 07:22 PM UTC

    The port facing GLS/Teach \(the provider\) went down and restored at

Read the full incident report →

Critical July 3, 2026 2255786 - Geneva J4 School District - Down 2d Geneva J4 School District

Started Jul 03, 2026, 05:49 PM UTC· resolved Jul 05, 2026, 06:31 PM UTC

  1. identified Jul 03, 2026, 05:49 PM UTC

    The WiscNet NOC has lost access to a connection on our device for Waunakee Community School District at 7/3/2026 7:43:57 AM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1742. If you have any additional questions, please contact WiscNet NOC.

  2. identified Jul 03, 2026, 07:09 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 05, 2026, 06:31 PM UTC

    Hello, We observe circuit has restored 2 PM, July 4th. Logs indicate power failure on-site. If you have any additional questions, please contact WiscNet NOC.

Read the full incident report →

Critical July 3, 2026 2255781 - Linn J6 School District - Down 2h 32m Linn J6 School District

Started Jul 03, 2026, 05:21 PM UTC· resolved Jul 03, 2026, 07:53 PM UTC

  1. identified Jul 03, 2026, 05:21 PM UTC

    The WiscNet NOC has lost access to a connection on our device for Waunakee Community School District at 7/3/2026 7:43:57 AM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1742. If you have any additional questions, please contact WiscNet NOC.

  2. resolved Jul 03, 2026, 07:53 PM UTC

    Hello, We see services for Linn J6 School District up as of 12:37 PM CDT. Thank you,

Read the full incident report →

Critical July 3, 2026 2255751- Waunakee Community School District - Down 4d 23h Waunakee Community School District

Started Jul 03, 2026, 01:37 PM UTC· resolved Jul 08, 2026, 01:01 PM UTC

  1. identified Jul 03, 2026, 01:37 PM UTC

    The WiscNet NOC has lost access to a connection on our device for Waunakee Community School District at 7/3/2026 7:43:57 AM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1742. If you have any additional questions, please contact WiscNet NOC.

  2. identified Jul 06, 2026, 01:15 PM UTC

    The WiscNet NOC has lost access to a connection on our device for Waunakee Community School District at 7/3/2026 7:43:57 AM. Please verify the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1742. If you have any additional questions, please contact WiscNet NOC.

  3. resolved Jul 08, 2026, 01:01 PM UTC

    Hello, Our onsite device restored last night at 4:09:30 PM, and our logs indicate issues with the transport provider.

  4. postmortem Jul 08, 2026, 01:02 PM UTC

    Hello, Our onsite device restored last night at 4:09:30 PM, and our logs indicate issues with the transport provider network.

Read the full incident report →

Critical July 3, 2026 Harford Union School District site down | 2255733 2h 21m Hartford UHS School District

Started Jul 03, 2026, 11:08 AM UTC· resolved Jul 03, 2026, 01:30 PM UTC

  1. investigating Jul 03, 2026, 11:08 AM UTC

    Hello, Starting at 5:50 am we observed a loss of connection to our onsite equipment for your circuit. At this time we are requesting onsite power and equipment verification. Please reach out with any questions. Thank you,

  2. investigating Jul 03, 2026, 01:17 PM UTC

    Hello, We see the site up and alarms clear as of 7:47 AM CDT. Thank you,

  3. resolved Jul 03, 2026, 01:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 2, 2026 [2255518] Multiple Sites - Down 1d 20h Frederic School District, Saint Croix Central School District, Webster School District

Started Jul 02, 2026, 04:21 PM UTC· resolved Jul 04, 2026, 01:04 PM UTC

  1. monitoring Jul 02, 2026, 04:21 PM UTC

    Hello, We observe these sites went down again from 10:47 to 11:07 AM after previously restoring. We observed restored at the moment and we are monitoring. If you have any questions or concerns, please reach out to the WiscNet NOC at 608-442-6761.

  2. resolved Jul 04, 2026, 01:04 PM UTC

    Hello, We observe stable since 11:07 AM Thursday, 7/4/26. If you have any questions or concerns, please reach out to the WiscNet NOC at 608-442-6761.

Read the full incident report →

Critical July 2, 2026 2255452 - Mequon - Thiensville SD - 400556 - Handoff Down 2h 37m Mequon-Thiensville School District

Started Jul 02, 2026, 02:14 PM UTC· resolved Jul 02, 2026, 04:51 PM UTC

  1. investigating Jul 02, 2026, 02:14 PM UTC

    The WiscNet NOC has lost access to our device for Mequon-Thiensville School District at 2:11 AM on 7/2. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1004. If you have any additional questions, please contact WiscNet NOC.

  2. monitoring Jul 02, 2026, 03:06 PM UTC

    Hello, We are able to access the device for Mequon-Thiensville School District. We are seeing the handoff port as up, however traffic has dropped to keep alive. Please let us know if you are aware of any work or events on site that would cause traffic to drop. If you have any additional questions, please contact WiscNet NOC.

  3. resolved Jul 02, 2026, 04:51 PM UTC

    This incident has been resolved.

  4. postmortem Jul 02, 2026, 04:52 PM UTC

    Date & Time of Incident: 7/2/2026 2:11 AM Duration: 538 Technician\(s\): Fue Khang Review Date: 7/2 Brief Summary: Handoff port to device was not showing traffic passing. Initially came in at 2:11 AM and was thought to be low traffic. However, it showed down at 8:43 AM. Traffic returned to normal at 11:09 AM. Root Cause: Issue was not reported, customer side issue.

Read the full incident report →

Critical July 2, 2026 [2255451] West Salem School District - Router Unreachable 4h 3m West Salem School District

Started Jul 02, 2026, 02:12 PM UTC· resolved Jul 02, 2026, 06:16 PM UTC

  1. identified Jul 02, 2026, 02:12 PM UTC

    Hello, The WiscNet NOC has lost access to our device for West Salem School District at 8:33am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1825. If you have any additional questions, please contact WiscNet NOC.

  2. resolved Jul 02, 2026, 06:16 PM UTC

    Hello, The WiscNet NOC has regained access to the onsite router at 12:20pm, and all alarms have cleared.

  3. postmortem Jul 02, 2026, 06:18 PM UTC

    Date & Time of Incident:` 7/2/26 8:33am ` Duration:` 3 hours 47 minutes ` Technician\(s\):` Payton ` Review Date: 7/2/26 Brief Summary: The WiscNet NOC lost access to the West Salem School District Router Root Cause: Loss of Power

Read the full incident report →

Major July 2, 2026 [2255452] Mequon - Thiensville SD - Down 1m Mequon-Thiensville School District

Started Jul 02, 2026, 01:59 PM UTC· resolved Jul 02, 2026, 02:01 PM UTC

  1. identified Jul 02, 2026, 01:59 PM UTC

    The WiscNet NOC has lost access to our device for Mequon-Thiensville School District at 2:11 AM on 7/2. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1004. If you have any additional questions, please contact WiscNet NOC.

  2. resolved Jul 02, 2026, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 2, 2026 Multiple sites down | 2255362 8h 51m Birchwood School District, Gilmanton School District

Started Jul 02, 2026, 07:53 AM UTC· resolved Jul 02, 2026, 04:44 PM UTC

  1. investigating Jul 02, 2026, 07:53 AM UTC

    Hello, Starting at 2:14 we observed a loss of connection to our onsite equipment for your circuits. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To open a ticket please contact GLS using 1.866.558.1920, and use your site ID listed below. Please reach out with any questions. Birchwood School District - 163 Gilmanton School District - 540 Thank you,

  2. resolved Jul 02, 2026, 04:44 PM UTC

    Hello, These sites are being disconnected.

Read the full incident report →

Critical July 2, 2026 #2255238 - WiscNet - Multiple sites - DOWN 14h 26m Frederic School District, Saint Croix Central School District, Webster School District

Started Jul 02, 2026, 01:02 AM UTC· resolved Jul 02, 2026, 03:28 PM UTC

  1. investigating Jul 02, 2026, 01:02 AM UTC

    Hello, We've detected an outage on your service starting around 7:51PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761. Thank you,

  2. resolved Jul 02, 2026, 03:28 PM UTC

    Hello, We are observing restored as of 10:13 AM. Routers did not lose power, indicating an event on the provider network. If you have any questions or concerns, please reach out to 608-442-6761.

Read the full incident report →

Critical July 1, 2026 [2255077] Rhinelander School District - Handoff Traffic 19h 33m Rhinelander School District

Started Jul 01, 2026, 06:48 PM UTC· resolved Jul 02, 2026, 02:22 PM UTC

  1. identified Jul 01, 2026, 06:48 PM UTC

    Hello, At 1:02pm, the Wiscnet NOC observed the handoff port for Rhinelander School District go down. We can reach the onsite router, but no light is being received. Please let us know if any known work is ongoing, and reach out if you have any questions.

  2. identified Jul 02, 2026, 02:21 PM UTC

    Hello, The WiscNet NOC has observed all alarms clear at 4:08pm on 7/1/26. Please reach out if you have any questions.

  3. resolved Jul 02, 2026, 02:22 PM UTC

    This incident has been resolved.

  4. postmortem Jul 02, 2026, 02:25 PM UTC

    Date & Time of Incident:` 7/1/26 1:07pm ` Duration:` 181 minutes ` Technician\(s\):` Payton F ` Review Date: 7/2/26 Brief Summary: WiscNet NOC observed low traffic alarms from the handoff port at Rhinelander SD.

Read the full incident report →

Critical July 1, 2026 [2255028] Wausaukee School District - Traffic alarm 28m Wausaukee School District

Started Jul 01, 2026, 05:20 PM UTC· resolved Jul 01, 2026, 05:48 PM UTC

  1. identified Jul 01, 2026, 05:20 PM UTC

    Hello. At 11:35pm, the WiscNet NOC received an alarm for Wausaukee School District, and we observe that we can reach the onsite router, but the handoff port is down. Please let us know if any work onsite is known and reach out if you have any questions.

  2. identified Jul 01, 2026, 05:32 PM UTC

    External Thank you We were installing and testing our backup internet system. We should be back to regular internet very shortly. Take care Jared On Wed, Jul 1, 2026 at 12:20 PM wrote: Identified - 1 component affected - Hello. At 11:35pm, the WiscNet NOC received an... ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ WiscNet \[2255028\] Wausaukee School District - Traffic alarm New incident: Identified Hello. At 11:35pm, the WiscNet NOC received an alarm for Wausaukee School District, and we observe that we can reach the onsite router, but the handoff port is down. Please let us know if any work onsite is known and reach out if you have any questions. Time posted Jul 1, 12:20 CDT Components affected TEACH - Madison - Wausaukee School Di... [View full incident details](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstspg.io%2Fpywsg2frdjy6&data=05%7C02%7Cnoc%40wiscnet.net%7C20a4c3099e2844b6150f08ded7967c97%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639185238519710729%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=6SaVEx93P0zrkKa%2BxOPjP2iQQUBBjXnyrFlajeIaUTE%3D&reserved=0) You received this email because you are subscribed to WiscNet's service status notifications. [Manage your subscription](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstatus.wiscnet.net%2Fsubscriptions%2Fc18hgxp1f5yb%2Fedit&data=05%7C02%7Cnoc%40wiscnet.net%7C20a4c3099e2844b6150f08ded7967c97%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639185238519774950%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=hGktU%2F0WbamJMzv5Yquscw4FnxMbRxciuw6NB64SU2k%3D&reserved=0) [Powered by Atlassian Statuspage](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.atlassian.com%2Fsoftware%2Fstatuspage%3Futm_source%3Demail%26utm_medium%3Dpowered-by%26utm_campaign%3Dstatus.wiscnet.net%26utm_content%3DSP-notifications&data=05%7C02%7Cnoc%40wiscnet.net%7C20a4c3099e2844b6150f08ded7967c97%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639185238519818340%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=jMJkJjUAriPSJClH9OYqK40DbMccS71QBB%2FMf5TBBV4%3D&reserved=0)

  3. resolved Jul 01, 2026, 05:48 PM UTC

    Hello, The WiscNet NOC has observed the circuit restore at 12:28pm.

  4. postmortem Jul 01, 2026, 05:49 PM UTC

    Date & Time of Incident:`7/1/26 11:39am ` Duration:` 49 minutes ` Technician\(s\):` Payton ` Review Date: 7/1/26 Brief Summary: Wausaukee School District installed and tested their backup internet system.

Read the full incident report →

Critical July 1, 2026 [2255019] WiscNet | New London School District 400568 | Down 1h 28m New London School District

Started Jul 01, 2026, 04:29 PM UTC· resolved Jul 01, 2026, 05:58 PM UTC

  1. identified Jul 01, 2026, 04:29 PM UTC

    Hello, The WiscNet NOC has lost access to our device for **New London School District** at **11:06 AM on 7/1/2026**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **1215**. If you have any additional questions, please contact WiscNet NOC.

  2. resolved Jul 01, 2026, 05:58 PM UTC

    Hello, We are seeing the alarms have cleared and traffic is again passing as of 12:19 PM CT.

  3. postmortem Jul 01, 2026, 06:00 PM UTC

    Date: 7/1 from 11:06 AM to 12:19 PM Duration: 1 hour 13 minutes Cause: Cause for this outage not known to WiscNet. Our equipment maintained power during this event.

Read the full incident report →

Critical July 1, 2026 [2254938] Owen-Withee SD - 1790 - down 47s Owen-Withee School District

Started Jul 01, 2026, 03:04 PM UTC· resolved Jul 01, 2026, 03:05 PM UTC

  1. identified Jul 01, 2026, 03:04 PM UTC

    Hello, At 9:14 AM we observed alarms come in for Owen-Withee School District - 2254938. While investigating, the alarms cleared. The member site was contacted to verify equipment and power. They then advised this was known work and an upgrade was happening at the time. The alarms cleared at 9:38 AM CST. Thank you.

  2. resolved Jul 01, 2026, 03:05 PM UTC

    This incident has been resolved.

  3. postmortem Jul 01, 2026, 03:06 PM UTC

    **POST-MORTEM TEMPLATE** Date & Time of Incident: 7/1 9:14 AM CST Duration: 24 Technician\(s\): Fue Khang Review Date:7/1 Brief Summary: Device went down at 9:14, called site, verified that this was due to an upgrade in process, alarms cleared at 9:38 AM CST. Root Cause: Maintenance.

Read the full incident report →

Critical July 1, 2026 [2254878] r-markesansd - 400549 - down 5h 9m Markesan School District

Started Jul 01, 2026, 01:14 PM UTC· resolved Jul 01, 2026, 06:24 PM UTC

  1. identified Jul 01, 2026, 01:14 PM UTC

    Hello, The WiscNet NOC has lost access to our device for Markesan School District on 7/1 at 7:42 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 946. If you have any additional questions, please contact WiscNet NOC. Thank you,

  2. resolved Jul 01, 2026, 06:24 PM UTC

    Hello, We observed services restore starting at 12:32 PM Central. Please reach out if you have any questions. Thank you,

  3. postmortem Jul 02, 2026, 08:36 PM UTC

    Date & Time of Incident: 7/1 at 7:42 AM Central Duration: 290 minutes Technician\(s\): Marcus Review Date: 7/2 Root Cause: No root cause identified, logs indicate a loss of power on the onsite device Brief Summary: We received alarms for the onsite device at the markesan school district at 7:42 AM Central. A device reboot was performed on the onsite device at 12:32 PM Central restoring the service.

Read the full incident report →

Critical July 1, 2026 #2254862 - Wiscnet | Adams-Friendship School District | Down 3h 21m Adams-Friendship Area School District

Started Jul 01, 2026, 12:26 PM UTC· resolved Jul 01, 2026, 03:48 PM UTC

  1. investigating Jul 01, 2026, 12:26 PM UTC

    Starting at 0703 Wiscnet received alarms indicating a loss of connection to the Adams-Friendship school district device. While we investigate, please reach out to GLS at 1.866.558.1920 for further assistance after verifying power and equipment.

  2. resolved Jul 01, 2026, 03:48 PM UTC

    Hello, The onsite device restored at 8:26:54 AM.

  3. postmortem Jul 01, 2026, 03:48 PM UTC

    Logs indicated port facing Teach/GLS went down.

Read the full incident report →

Critical July 1, 2026 #2254616 - WISC|MutipleCircuits|Down 11h 13m Dodgeland School District, Beloit School District, Berlin Area School District, Big Foot UHS School District and 8 more

Started Jul 01, 2026, 02:17 AM UTC· resolved Jul 01, 2026, 01:30 PM UTC

  1. investigating Jul 01, 2026, 02:17 AM UTC

    Hello, We're currently experiencing an issue in Madison WI, that is affecting your service. We are investigating, more to come. Thank you,

  2. monitoring Jul 01, 2026, 02:30 AM UTC

    WiscNet staff identified a line card issue on one of our Madison core routers. After a card restart, alarms from this event have cleared. We're monitoring this for stability, and we have a plan to swap the card if the issues return. Please contact [email protected] if you have any questions.

  3. resolved Jul 01, 2026, 01:30 PM UTC

    This incident has been resolved.

  4. postmortem Jul 01, 2026, 01:31 PM UTC

    **POST-MORTEM TEMPLATE** Date & Time of Incident: 6/30 8:38 PM Duration: 35 Technician\(s\): Ben Lawton, Dylan Trott, Fue Khang Review Date: 7/1 Brief Summary: Alarms came in for multiple sites at 8:38 PM and was found to be due to a failed card. The card was rebooted and the device came back up at 9:13 PM. Root Cause: Card failure.

Read the full incident report →

Critical June 30, 2026 Manitowoc head start - Down #2254568 7d 17h Manitowoc School District

Started Jun 30, 2026, 10:38 PM UTC· resolved Jul 08, 2026, 03:38 PM UTC

  1. investigating Jun 30, 2026, 10:38 PM UTC

    Hello, We've detected an outage on your service starting around 4:02 PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761. Thank you,

  2. monitoring Jul 02, 2026, 05:23 PM UTC

    The WiscNet NOC has lost access to our device for Manitowoc head start on 7/1 at 4:02 PM. We are still seeing this in alarm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3240. If you have any additional questions, please contact WiscNet NOC 608-442-6761 op 1.

  3. monitoring Jul 06, 2026, 04:59 PM UTC

    The WiscNet NOC has lost access to our device for Manitowoc head start on 7/1 at 4:02 PM. We are still seeing this in alarm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3240. If you have any additional questions, please contact WiscNet NOC 608-442-6761 op 1.

  4. resolved Jul 08, 2026, 03:38 PM UTC

    Manitowoc Headstart is reported to be turning down service, please reach out to the WiscNet NOC if you have any questions.

Read the full incident report →

Critical June 30, 2026 [2254325] Weyauwega-Fremont School District device unreachable | 2254325 – Weyauwega-Fremont School District

Started Jun 30, 2026, 05:36 PM UTC· resolved Jun 30, 2026, 05:36 PM UTC

  1. resolved Jun 30, 2026, 05:36 PM UTC

    The WiscNet NOC has lost access to our device for Weyauwega-Fremont School District on 6/30 at 9:55 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC. The WiscNet NOC has lost access to our device for Weyauwega-Fremont School District on 6/30 at 9:55 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC. The WiscNet NOC has lost access to our device for Weyauwega-Fremont School District on 6/30 at 9:55 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC. We have observed the connection to the device restore at 11:20 AM CT. Please reach out if you need anything.

Read the full incident report →

Critical June 30, 2026 Multiple sites down | 2254213 9h 58m Phillips School District, Waterloo School District

Started Jun 30, 2026, 08:21 AM UTC· resolved Jun 30, 2026, 06:20 PM UTC

  1. investigating Jun 30, 2026, 08:21 AM UTC

    Hello, Starting at 2:08 am we observed a loss of connection to our onsite equipment for your circuits. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened please contact GLS and use your site ID, as listed below. GLS's phone number is 1.866.558.1920. Please reach out with any questions. Thank you, Waterloo School District: 1713 Phillips School District: 1324

  2. monitoring Jun 30, 2026, 05:41 PM UTC

    Alarms for devices have cleared. Service has been restored as of 12:11 PM

  3. resolved Jun 30, 2026, 06:20 PM UTC

    This incident has been resolved.

  4. postmortem Jun 30, 2026, 06:20 PM UTC

    **POST-MORTEM TEMPLATE** Date & Time of Incident: 6/30 2:08 AM CST Duration: 603 minutes Technician\(s\): Fue Khang Review Date: 6/30 Brief Summary: Alarms came in for devices at 2:08 AM. Cleared at 12:11 PM CST. Checked logs and showed the network port went down at that time. Root Cause: Network port went down.

Read the full incident report →

Critical June 30, 2026 Multiple Sites Down | 2254154 6h 8m Chilton School District, Brillion School District, Mishicot School District, Reedsville School District and 2 more

Started Jun 30, 2026, 06:24 AM UTC· resolved Jun 30, 2026, 12:32 PM UTC

  1. investigating Jun 30, 2026, 06:24 AM UTC

    Hello, We have observed multiple sites come into alarm indicating an outage affecting the following services. Brillion School District - TEACH ID: 206 Chilton School District - TEACH ID: 265 Mishicot School District - TEACH ID: 1132 Spring Valley School District - TEACH ID: 1569 Two Rivers School District - TEACH ID: 1674 Reedsville School District - TEACH ID: 1410 At this time we request you verify power and equipment on site and if you require further assistance reach out to TEACH/GLS to open an investigation at 866.558.1920 using the provided TEACH ID. Thank you,

  2. investigating Jun 30, 2026, 08:43 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 30, 2026, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 30, 2026 Lakeland University site down | 2254153 5h 6m Lakeland University

Started Jun 30, 2026, 06:17 AM UTC· resolved Jun 30, 2026, 11:23 AM UTC

  1. investigating Jun 30, 2026, 06:17 AM UTC

    Hello, Starting at 12:53 am we observed a loss of connection to our onsite equipment for your circuit. At this time we are investigating this issue, while we are investigating please provide onsite power and equipment verification. Please reach out with any questions. Thank you,

  2. investigating Jun 30, 2026, 07:05 AM UTC

    Hello, Our provider has informed us that this was missed impact on a maintenance they are preforming tonight. The window is set to end at 6 am CST. We will follow up after the window for hands off. Please reach out with any questions. Thank you,

  3. resolved Jun 30, 2026, 11:23 AM UTC

    Hello, At this time the maintenance has been completed, and we are seeing services restored. Please reach out with any questions. Thank you,

Read the full incident report →

Critical June 29, 2026 [2254084] White Lake SD - 400664 - Outage 16h 16m White Lake School District

Started Jun 29, 2026, 09:47 PM UTC· resolved Jun 30, 2026, 02:03 PM UTC

  1. identified Jun 29, 2026, 09:47 PM UTC

    The WiscNet NOC has lost access to our device for White Lake School District at 4:39 PM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1836. If you have any additional questions, please contact WiscNet NOC.

  2. resolved Jun 30, 2026, 02:03 PM UTC

    This outage is known and was expected.

  3. postmortem Jun 30, 2026, 02:05 PM UTC

    **POST-MORTEM TEMPLATE** Date & Time of Incident: 6/29 4:39 PM CST Duration: 1 Technician\(s\): Fue Khang Review Date: 6/30 Brief Summary: Alarms came in for handoff port at 4:39 PM CST. Called White Lake SD and found they have disconnected and are moving over to trinity. Root Cause: Customer disconnected.

Read the full incident report →