2255452 - Mequon - Thiensville SD - 400556 - Handoff Down

Update timeline

1. investigating Jul 02, 2026, 02:14 PM UTC

   The WiscNet NOC has lost access to our device for Mequon-Thiensville School District at 2:11 AM on 7/2. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1004. If you have any additional questions, please contact WiscNet NOC.

2. monitoring Jul 02, 2026, 03:06 PM UTC

   Hello, We are able to access the device for Mequon-Thiensville School District. We are seeing the handoff port as up, however traffic has dropped to keep alive. Please let us know if you are aware of any work or events on site that would cause traffic to drop. If you have any additional questions, please contact WiscNet NOC.

3. resolved Jul 02, 2026, 04:51 PM UTC

   This incident has been resolved.

4. postmortem Jul 02, 2026, 04:52 PM UTC

   Date & Time of Incident: 7/2/2026 2:11 AM Duration: 538 Technician\(s\): Fue Khang Review Date: 7/2 Brief Summary: Handoff port to device was not showing traffic passing. Initially came in at 2:11 AM and was thought to be low traffic. However, it showed down at 8:43 AM. Traffic returned to normal at 11:09 AM. Root Cause: Issue was not reported, customer side issue.