Resolved on August 28, 2026, affecting Northland College.
Date & Time of Incident: 12:50 AM CST 8/28 Duration: 351 Technician\(s\): Johnathon Laun, Fue Khang Review Date: 8/28 Brief Summary: Alarms came in at 12:50 AM. Alarms cleared at 6:41 AM. Charter advised they were still swapping an optic for it. Optic was swapped and charter was complete with maintenance on this circuit at 9:30 AM. Root Cause: Un-Notified Maintenance.
Affected components
Update timeline
- resolved Aug 28, 2026, 03:27 PM UTC
Hello, Starting at 12:50am CT 8/29 the WiscNet NOC has observed a loss of connection to our device on site for the Northland College. We were reaching out to verify if there was any maintenance work being done at the school that may of caused this.
- postmortem Aug 28, 2026, 03:28 PM UTC
Date & Time of Incident: 12:50 AM CST 8/28 Duration: 351 Technician\(s\): Johnathon Laun, Fue Khang Review Date: 8/28 Brief Summary: Alarms came in at 12:50 AM. Alarms cleared at 6:41 AM. Charter advised they were still swapping an optic for it. Optic was swapped and charter was complete with maintenance on this circuit at 9:30 AM. Root Cause: Un-Notified Maintenance.
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