WiscNet incident

[2281385] - WiscNet - Multiple Sites - Down

Resolved after 1 day 5 hours, affecting Dodgeville School District and Ithaca School District and 1 more, on August 25, 2026.

postmortem Aug 26, 2026, 12:11 PM UTC

Date & Time of Incident: 1:06am 8/25 Duration: 822 minutes Technician\(s\): Johnathon Laun, Devin Harris, Dylan Trott Review Date: 8/26 Brief Summary: We observed 3 sites go down at the same time, all 3 seemed to be related Root Cause: Seems to be due to a fiber cut as they all restored at roughly the same time, due to either OSPF or BGP restoring

Started
Aug 25, 2026, 06:20 AM UTC
Resolved
Aug 26, 2026, 12:11 PM UTC
Duration
1d 5h
Detected by Pingoru
Aug 25, 2026, 06:20 AM UTC

Affected components

Dodgeville School DistrictIthaca School DistrictRiver Valley School District

Update timeline

  1. investigating Aug 25, 2026, 06:20 AM UTC

    Starting at 1:05am the WiscNet NOC observed a loss of connection to the below school districts. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. Teach IDs are below: River Valley Area School District: 1567 Ithaca Area School District: 1446 Dodgeville Area School District: 368 If you have any other issues please contact the WiscNet NOC.

  2. investigating Aug 25, 2026, 02:43 PM UTC

    A ticket has been opened up with the last mile provider and they are currently investigating.

  3. resolved Aug 26, 2026, 12:11 PM UTC

    As of 2:48pm CT 8/25 the WiscNet NOC has observed connection restore to the school districts. We will be closing out our status page now.

  4. postmortem Aug 26, 2026, 12:11 PM UTC

    Date & Time of Incident: 1:06am 8/25 Duration: 822 minutes Technician\(s\): Johnathon Laun, Devin Harris, Dylan Trott Review Date: 8/26 Brief Summary: We observed 3 sites go down at the same time, all 3 seemed to be related Root Cause: Seems to be due to a fiber cut as they all restored at roughly the same time, due to either OSPF or BGP restoring

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