Resolved after 2 days 7 hours, affecting Paris J1 School District, on August 8, 2026.
Date & Time of Incident: 8/8 12:36 AM Central Duration: 3310 Minutes Technician\(s\): Marcus Review Date: 8/10 Root Cause: network event Brief Summary: We lost access to our device at the Paris J1 School District on 8/8 12:36 AM Central and services restored on 8/10 at 7:46 AM Central. The device logs indicate a network event on the upstream transport connection.
Affected components
Update timeline
- investigating Aug 08, 2026, 05:49 AM UTC
Hello, Starting at 12:36 am we observed a loss of connection to our onsite equipment for your circuit. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened please contact them at 866-558-1920 and use your site ID of 751. Please reach out with any questions. Thank you,
- resolved Aug 10, 2026, 01:34 PM UTC
Hello, The Wiscnet NOC observed alarms clear and services restore at 7:46 AM Central.
- postmortem Aug 10, 2026, 01:34 PM UTC
Date & Time of Incident: 8/8 12:36 AM Central Duration: 3310 Minutes Technician\(s\): Marcus Review Date: 8/10 Root Cause: network event Brief Summary: We lost access to our device at the Paris J1 School District on 8/8 12:36 AM Central and services restored on 8/10 at 7:46 AM Central. The device logs indicate a network event on the upstream transport connection.
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