2270903 - Multiple sites Down

Update timeline

1. investigating Aug 03, 2026, 02:55 PM UTC

   The WiscNet NOC has lost access to our device for the following sites at 9:16 AM CST: Lodi School District Weyauwega-Fremont School District. We will be contacting GLS Tech Support to report this outage and open a ticket for troubleshooting. We also lost access to other sites temporarily, but our systems indicate those sites have restored. If you experienced a loss of service at that time and have not seen it restore, please contact the WiscNet NOC.

2. investigating Aug 03, 2026, 03:16 PM UTC

   We are continuing to investigate this issue.

3. monitoring Aug 03, 2026, 03:19 PM UTC

   At 9:16 AM CST, the WiscNet NOC saw a drop in service for multiple sites. However many of these sites recovered before all affected sites could be gathered and notified. We were later notified this outage occurred due to an upgrade to a site which caused a broadcast storm. This upgrade was reversed as soon as the broadcast storm was detected which brought most services back up. If you were affected by this outage and still currently do not have service, please contact the WiscNet NOC.

4. resolved Aug 03, 2026, 03:35 PM UTC

   This incident has been resolved.

5. postmortem Aug 03, 2026, 03:35 PM UTC

   Date & Time of Incident: 9:16 AM 8/3/2026 Duration: 69 Technician\(s\): Lue Khang Review Date: 8/3/2026 Brief Summary: Alarms came in for multiple sites. Alarms began to clear before status page could be created. Notified outage was due to an upgrade to Lodi School District which caused a broadcast storm. last down site cleared at 10:25 AM CST. Root Cause: Upgrade causing broadcast storm.