[2268970] Medford Area Public School District - 400552 - Down

Update timeline

1. identified Jul 29, 2026, 03:49 PM UTC

   The WiscNet NOC has lost access to our device for Medford Area Public School District at 10:42 AM CST on 7/29/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0982. If you have any additional questions, please contact WiscNet NOC.

2. identified Jul 30, 2026, 03:42 PM UTC

   Hello, Our device has recovered and we are now able access our device. However, we are still seeing the handoff port down at this time. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0982. If you have any additional questions, please contact WiscNet NOC.

3. resolved Aug 07, 2026, 05:58 PM UTC

   Hello, The Wiscnet NOC observed alarms clear and services restore on 7/29.

4. postmortem Aug 07, 2026, 05:58 PM UTC

   Date & Time of Incident: 7/29 10:42 AM Central Duration: 172 Minutes Technician\(s\): Marcus Review Date: 8/7 Root Cause: loss of power Brief Summary: We lost access to our onsite device at the Medford Area Public School District, after a power cycle the service restored at 1:34 PM Central.