Resolved after 6 hours 2 minutes, affecting MERIT Network, on July 21, 2026.
Date & Time of Incident:` `7/21/2026 Duration:` `5 hours Technician\(s\):` Connor, Ian` Review Date: 7/21/2026 Brief Summary: Circuit was down due to a maintenance after Maintenance was completed services were still down. Root Cause: Services were still down after maintenance was completed.
Affected components
Update timeline
- investigating Jul 21, 2026, 08:55 AM UTC
Hello, Following the maintenance event in ticket #2260190 we are still observing your circuit 401504 as down. At this time we are working with our provider to restore the circuit as soon as possible. Please reach out with any questions. Thank you,
- investigating Jul 21, 2026, 01:02 PM UTC
Our provider reports that circuits remain down after the scheduled fiber maintenance and are investigating further.
- resolved Jul 21, 2026, 02:57 PM UTC
Hello, Our LMP is stating that all services have been restored as of 9:48 AM CST on 7/21/2026 Thank You,
- postmortem Jul 21, 2026, 02:59 PM UTC
Date & Time of Incident:` `7/21/2026 Duration:` `5 hours Technician\(s\):` Connor, Ian` Review Date: 7/21/2026 Brief Summary: Circuit was down due to a maintenance after Maintenance was completed services were still down. Root Cause: Services were still down after maintenance was completed.
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