Resolved after 5 hours 42 minutes, affecting Prairie Lakes Library System, on July 16, 2026.
**POST-MORTEM TEMPLATE** Date & Time of Incident: 7:05 AM 7/16/2026 Duration: 120 Technician\(s\): Lue Khang, Connor Felton Review Date: 7/16/2026 Brief Summary: Device went down at 7:05 AM. Alarm cleared at 9:05 AM. After checking logs, the device was reconfigured which brought the device back up. Root Cause: Device was reconfigured.
Affected components
Update timeline
- investigating Jul 16, 2026, 12:19 PM UTC
Hello, Starting at 7:05 am we observed a loss of connection to our onsite equipment for your circuit. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened GLS can be contacted at 866-558-1920, and use your site ID of 2415. Please reach out with any questions. Thank you,
- resolved Jul 16, 2026, 06:02 PM UTC
This incident has been resolved.
- postmortem Jul 16, 2026, 06:25 PM UTC
**POST-MORTEM TEMPLATE** Date & Time of Incident: 7:05 AM 7/16/2026 Duration: 120 Technician\(s\): Lue Khang, Connor Felton Review Date: 7/16/2026 Brief Summary: Device went down at 7:05 AM. Alarm cleared at 9:05 AM. After checking logs, the device was reconfigured which brought the device back up. Root Cause: Device was reconfigured.
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