Resolved after 5 hours 59 minutes, affecting Northwood Technical College, on July 7, 2026.
Date & Time of Incident: 5:38 AM on 7/7/26 Duration: 3 hours and 33 minutes Technician\(s\): Jim Review Date: 7/7/26 Brief Summary: There was a dispatch to the datacenter for further investigation and it was discovered the outage was caused by a bad SFP. Root Cause: bad SFP
Affected components
Update timeline
- investigating Jul 07, 2026, 11:51 AM UTC
Hello, Starting at 5:38 am we observed traffic on your circuit drop. Are you aware of any power events or maintenances that could have impacted this circuit? Please reach out with any questions. Thank you,
- resolved Jul 07, 2026, 05:51 PM UTC
Hello, Service restored today at 9:11 AM CST. The issue was a bad SFP.
- postmortem Jul 07, 2026, 08:09 PM UTC
Date & Time of Incident: 5:38 AM on 7/7/26 Duration: 3 hours and 33 minutes Technician\(s\): Jim Review Date: 7/7/26 Brief Summary: There was a dispatch to the datacenter for further investigation and it was discovered the outage was caused by a bad SFP. Root Cause: bad SFP
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