Resolved after 3 days 22 hours, affecting Shawano School District, on June 12, 2026.
Date & Time of Incident:` 6/11/26 10:19am ` Duration:` 4 days, 9 hours, 15 minutes ` Technician\(s\):` Brett, Joey, Payton ` Review Date: 6/16/26 Brief Summary: WiscNet NOC lost access to the router at Shawano School District.
Affected components
Update timeline
- identified Jun 12, 2026, 04:10 PM UTC
The WiscNet NOC has lost access to our device for Shawano School District at 6/11/2026 10:18:57 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2481. We have observe multiple bounces since this morning, and are requesting the power source the devices are plugged into be checked for any issues.
- identified Jun 12, 2026, 04:17 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 15, 2026, 03:11 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 16, 2026, 03:10 PM UTC
Hello, The WiscNet NOC has observed all alarms clear and have remained restored since 6/15 at 7:34pm.
- postmortem Jun 16, 2026, 03:10 PM UTC
Date & Time of Incident:` 6/11/26 10:19am ` Duration:` 4 days, 9 hours, 15 minutes ` Technician\(s\):` Brett, Joey, Payton ` Review Date: 6/16/26 Brief Summary: WiscNet NOC lost access to the router at Shawano School District.
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