Resolved after 3 days 11 hours, affecting Sun Prairie Area School District, on June 5, 2026.
Date & Time of Incident: 6/5/2026 1:08 AM Duration: 9 hours 59 minutes Technician\(s\): Connor/Jim Review Date: 6/8/26 Brief Summary: School went down. Logs show the network port went down Root Cause: Network Event
Affected components
Update timeline
- investigating Jun 05, 2026, 06:18 AM UTC
Hello, Starting at 1:04 am we observed a loss of connection to our onsite equipment for your circuit. At this time we advise power cycling all onsite equipment. Due to a policy change on GLS's end we are unable to open a ticket with them on your behalf. In order for a ticket to be opened you will have to contact them and open a ticket using your GLS site ID of 3220, or give consent for us to open a ticket on your behalf. They can be contacted at 866.558.1920. Please reach out with any questions. Thank you,
- investigating Jun 05, 2026, 12:07 PM UTC
Hello, For the DNS update request we have an engineer taking a look at it now. We will provide more updates as soon as we have them. Please reach out with any questions. Thank you,
- resolved Jun 08, 2026, 05:31 PM UTC
The DNS request was addressed by the engineering team. Service restored 6/5/2026 at 11:27:57 AM.
- postmortem Jun 08, 2026, 05:32 PM UTC
Date & Time of Incident: 6/5/2026 1:08 AM Duration: 9 hours 59 minutes Technician\(s\): Connor/Jim Review Date: 6/8/26 Brief Summary: School went down. Logs show the network port went down Root Cause: Network Event
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