WiscNet incident
Shawano School District - 40062 - Device Unreachable | 2220754
Resolved after 3 days 23 hours, affecting Shawano School District, on April 2, 2026.
Date & Time of Incident: 4/2/26 at 11:09 AM Duration: 3 days, 21 hours, and 36 minutes. Technician\(s\): Dante/Hadley/Jim Review Date: 4/6/26 Brief Summary: Device was down for 3 days, 21 hours, and 36 minutes starting on 4/2/26 at 11:09 AM due to a provider issue Root Cause: Provider Issue
Affected components
Update timeline
- investigating Apr 02, 2026, 04:39 PM UTC
The WiscNet NOC has lost access to our device for Shawano School District at 11:09 AM 4/2/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.
- investigating Apr 03, 2026, 04:09 PM UTC
There continues to be widespread power outages impacting the local area. We are continuing to monitor sites and power events in the local area for restoration. If you have any further questions do not hesitate to reach out.
- investigating Apr 06, 2026, 01:37 PM UTC
Hello, We are continuing to see the site in alarm, Please verify power to your site and the network equipment.
- resolved Apr 06, 2026, 03:40 PM UTC
Hello, Service has restored at on 4/6/2026 8:46 AM. We see the device rebooted approximately 3 days and 18 hours ago. BGP restored at 4/6/2026 8:45 AM.
- postmortem Apr 06, 2026, 03:41 PM UTC
Date & Time of Incident: 4/2/26 at 11:09 AM Duration: 3 days, 21 hours, and 36 minutes. Technician\(s\): Dante/Hadley/Jim Review Date: 4/6/26 Brief Summary: Device was down for 3 days, 21 hours, and 36 minutes starting on 4/2/26 at 11:09 AM due to a provider issue Root Cause: Provider Issue
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