2219176 | Concordia Hub Outage

Update timeline

1. investigating Mar 30, 2026, 05:29 PM UTC

   Good afternoon, At 12:05PM CDT we began experiencing an outage impacting one of our core devices. We're currently investigating the issue further.

2. investigating Mar 30, 2026, 05:53 PM UTC

   Good afternoon, Both sites are currently up via a redundant link, however we are still working to investigate the outage impacting the primary link.

3. investigating Mar 30, 2026, 06:56 PM UTC

   We've opened a ticket with our last mile provider for further investigation. We will continue to provide updates as we know more.

4. investigating Mar 30, 2026, 08:22 PM UTC

   We're continuing to investigate the issue further. We'll continue to provide updates as we know more.

5. identified Mar 31, 2026, 01:26 AM UTC

   It was discovered that unknown building work occurred in Madison and WiscNet services were impacted. The WiscNet engineering team is engaged and corresponding with teams to coordinate a temporary repair or to move the circuit to a different path, but services are expected to remain down overnight. We will continue to provide updates as they become available. Next update expected early tomorrow morning during business hours.

6. identified Mar 31, 2026, 03:37 PM UTC

   Hello, We are continuing our investigations with our local provider. There is no ETR yet at this time.

7. identified Apr 01, 2026, 08:08 PM UTC

   Hello, We are continuing our investigations with our local provider. There is no ETR yet at this time.

8. resolved Apr 08, 2026, 06:48 PM UTC

   Hello, Services restored 3/31/2026 11:57 AM. The outage was due to an issue on the local providers network.

9. postmortem Apr 08, 2026, 07:38 PM UTC

   Date & Time of Incident: 3/30/26 12:05PM Duration: 23 hours and 52 Technician\(s\): Octavia/Jim/Tim/Ben Review Date: 4/8/26 Brief Summary: Provider network issue caused circuit outage. WiscNet engineers moved services to restore services promptly Root Cause: Provider issue from unknown building work