Resolved after 4 hours 28 minutes, affecting St. Catherines High School, on April 10, 2026.
Date & Time of Incident: 4/10/2026 9:44 AM to 12:17 PM Duration: 2 hours 33 minutes Technician\(s\): Barry Review Date: 4/10/26 Brief Summary: From 9:44 AM to 12:17 PM on 4/10/2026, an outage was observed affecting St. Catherine High School. Root Cause: Logs indicate this was not a power event. This is a Teach/GLS site and seems to have been impacted by either a network issue on their side or customer equipment problem.
Affected components
Update timeline
- investigating Apr 10, 2026, 02:59 PM UTC
The WiscNet NOC has lost access to our device for St. Catherine HS at 9:44 AM on 4/10/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1397.
- resolved Apr 10, 2026, 07:27 PM UTC
Hello, We are seeing the site has restored as of about 12:17 PM on 4/10.
- postmortem Apr 10, 2026, 07:31 PM UTC
Date & Time of Incident: 4/10/2026 9:44 AM to 12:17 PM Duration: 2 hours 33 minutes Technician\(s\): Barry Review Date: 4/10/26 Brief Summary: From 9:44 AM to 12:17 PM on 4/10/2026, an outage was observed affecting St. Catherine High School. Root Cause: Logs indicate this was not a power event. This is a Teach/GLS site and seems to have been impacted by either a network issue on their side or customer equipment problem.
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