Outage Kiels School District | 2237051

Update timeline

1. investigating May 14, 2026, 12:05 PM UTC

   A ticket is open with GLS. Ticket number 12130433

2. investigating May 14, 2026, 01:17 PM UTC

   The WiscNet NOC has lost access to our device for Kiels School District at 4:47 am on 5/14/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 12130433. If you have any additional questions, please contact WiscNet NOC.

3. investigating May 14, 2026, 02:09 PM UTC

   Hello, To correct the previous update, the TEACH ID for this circuit is 772. The TEACH ticket is 12130433.

4. investigating May 14, 2026, 08:33 PM UTC

   Hello, Our Last Mile Provider states that they are continuing to investigate, but do not have an ETR for restoral at this time.

5. investigating May 15, 2026, 01:55 AM UTC

   Our provider will need to replace a card on their network to resolve this outage. They are currently working on getting a field tech for this. There is no ETR at this time.

6. investigating May 15, 2026, 04:29 AM UTC

   We are currently waiting for an update from our provider on this issue. We will update you again as soon as we receive new information.

7. investigating May 15, 2026, 11:23 AM UTC

   We are still waiting for updates from our provider on this issue. We will be reaching out again shortly for more information.

8. investigating May 15, 2026, 05:52 PM UTC

   Our Last Mile Provider continues to work towards restoration, no ETR at this time.

9. investigating May 16, 2026, 04:46 AM UTC

   Our provider on this is still working on restoration. There is no ETR at this time.

10. investigating May 18, 2026, 07:04 PM UTC

    Hello, We are still seeing this site a down. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID ticket this circuit is 12130433. TEACH ID for this circuit is 772 If you have any additional questions, please contact WiscNet NOC.

11. resolved May 19, 2026, 02:27 PM UTC

    Hello, After major flapping on the port facing GLS, the device onsite observe the handoff port restore and OSPF restore on May 18th at 3:09 PM.

12. postmortem May 19, 2026, 02:28 PM UTC

    After major flapping on the port facing GLS, the device onsite observe the handoff port restore and OSPF restore on May 18th at 3:09 PM