Resolved after 6 hours 58 minutes, affecting Hartford J1 School District and Hartford UHS School District and 1 more, on May 13, 2026.
Date & Time of Incident: May 13th Duration: 427 minutes Technician\(s\): Jordan N, Connor F, Octavia G Review Date: May 13 2026 Brief Summary: Unnotified
Affected components
Update timeline
- investigating May 13, 2026, 06:18 AM UTC
We are currently investigating this issue.
- identified May 13, 2026, 06:48 AM UTC
The affected sites are being impacted by an unnotified fiber relocation maintenance set to end at 6 AM. We will verify completion of the maintenance at the end of the maintenance window.
- identified May 13, 2026, 12:22 PM UTC
Our provider has given us the following information: Our provider is able to access Hartford J1 School District and sees their handoff port as down. They are requesting further power and equipment verification before further investigation. For Hartford UHS and Holy Hill our provider has notified us that the maintenance work this morning has run past window and is affecting these services. There is no ETR at this time and they have accepted our escalation request. We will provider further information within the next hour as progress on this outage continues.
- resolved May 13, 2026, 01:17 PM UTC
This incident has resolved and we now observe services restored.
- postmortem May 13, 2026, 01:19 PM UTC
Date & Time of Incident: May 13th Duration: 427 minutes Technician\(s\): Jordan N, Connor F, Octavia G Review Date: May 13 2026 Brief Summary: Unnotified
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