GLS/TEACH Multiple Sites down

Update timeline

1. investigating Sep 25, 2026, 06:40 PM UTC

   Hello, The WiscNet NOC has lost access to our device for the following sites on 9/25 at 1:23 PM. We have been informed by the GLS/Teach team that they are aware of the issue. They have opened up tickets. The following are the affected sites as well as their GLS ticket number: Mishicot School District - ticket # 12432400 Reedsville School District - ticket # 12432402 Tworivers School District - ticket # 12432403 Please verify power to your site and the network equipment. If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761. Thank you,

2. investigating Sep 25, 2026, 08:19 PM UTC

   At this time, GLS/Teach is currently investigating this issue. They have provided the following ticket information below: Mishicot School District - ticket # 12432400 Reedsville School District - ticket # 12432402 Tworivers School District - ticket # 12432403 If you have any questions, please reach out to the Wiscnet NOC. Thank you,

3. investigating Sep 28, 2026, 04:45 AM UTC

   Hello, We are seeing these restored as of 7:14am 9/26. We will be closing out this status page.

4. resolved Sep 28, 2026, 04:45 AM UTC

   This incident has been resolved.

5. postmortem Sep 28, 2026, 04:46 AM UTC

   Date & Time of Incident: 9/25 1:23pm Duration: 1071 Technician\(s\): Fue Khang, Dylan Trott, Johnathon Laun Review Date: 9/27 Brief Summary: Alarms came in for all sites at 1:23 PM. Contacting GLS to see if they are aware of reason. GLS tickets have been merged to this ticket Root Cause: Loss of routing to the devices on site