[2293100] Wiscnet - R-Grantsburg - Down

Update timeline

1. investigating Sep 19, 2026, 04:59 AM UTC

   Hello, We have noticed our connection to our device for the grantsburg school district is down. We are currently investigating the cause. Thank you

2. investigating Sep 20, 2026, 04:35 PM UTC

   Hello, The WiscNet NOC has lost access to our device for Grantsburg SD at 22:29 CDT on 9/18/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0557. If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,

3. investigating Sep 20, 2026, 04:36 PM UTC

   Hello, The WiscNet NOC has lost access to our device for Grantsburg SD at 22:29 CDT on 9/18/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0557. If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761. Thank you,

4. resolved Sep 23, 2026, 03:27 PM UTC

   Hello, The WiscNet NOC observed alarms clear and services restore on 9/21 at 12:30 PM CDT for Grantsburg School District

5. postmortem Sep 23, 2026, 03:28 PM UTC

   Date & Time of Incident: 9/18, 10:29 PM Central Duration: 3721 Minutes Technician\(s\): Marcus Review Date: 9/23 Root Cause: Upstream network event Brief Summary: We lost access to our onsite device between 9/18 10:29 PM - 9/23 12:30 PM Central. Our device logs indicate a network event on the upstream connection.