WiscNet incident
[2289484] Monroe School District - 2297 - Handoff Port
Resolved after 5 days 1 hour, affecting Monroe School District, on September 10, 2026.
We are aware that the customer handoff port is currently offline. If you have any questions, please reach out to the Wiscnet NOC.
Affected components
Update timeline
- identified Sep 10, 2026, 05:14 PM UTC
The WiscNet NOC has observed a loss of connection to your device at the handoff port for Monroe School District at 9/10 1:11:31 AM. To assist with our investigation, please verify power to your site and the network equipment. We will be opening a ticket with the LMP on your behalf. If you have any quesitons, please contact the WiscNet NOC at [email protected]__ or by phone at 608-442-6761.
- identified Sep 10, 2026, 05:48 PM UTC
We have reached out to the Last Mile Provider and they are advising they are seeing the handoff port for site Monroe School District - 2297 up. However, we are still currently seeing the handoff port down in our monitoring system. Please verify power and equipment on site. If there is a maintenance currently in progress that we are unaware of, please let us know. If you have any quesitons, please contact the WiscNet NOC.
- identified Sep 10, 2026, 06:26 PM UTC
We are aware that the customer handoff port is currently offline. If you have any questions, please reach out to the Wiscnet NOC.
- resolved Sep 15, 2026, 06:52 PM UTC
This incident has been resolved.
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