[2287449] Marathon City School District - DOWN

Update timeline

1. identified Sep 06, 2026, 11:52 PM UTC

   Hello, As of 6:30PM we are seeing the router associated with the Marathon City School district as DOWN. Thank you,

2. identified Sep 06, 2026, 11:53 PM UTC

   External A new ticket \(13764\) has been created by WiscNet. To add additional comments, reply to this email. This email is a service from WiscNet. Delivered by [Zendesk](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.zendesk.com%2Fsupport%2F%3Futm_campaign%3Dtext%26utm_content%3DWiscNet%26utm_medium%3Dpoweredbyzendesk%26utm_source%3Demail-notification&data=05%7C02%7Cnoc%40wiscnet.net%7Ce06ca2f1a062456f268c08df0c71f900%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639243355794453233%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=E7%2FyVWYfQozpwwZVY170nMd3SmGBHuk9F2xs2HRR9vI%3D&reserved=0) \[62VWKV-5EWLD\]

3. identified Sep 08, 2026, 01:33 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Sep 08, 2026, 01:44 PM UTC

   Hello, As of 6:30PM 9/6/2026 WiscNet Noc lost access to the router associated with the Marathon City School district. At this time GLS continues to investigate this issue and have re-engaged the provider to analyze your service to determine the next steps. We will continue to provide updates as this issue is worked. if you have any questions, please reach out to GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this site is 933. Thank you,

5. resolved Sep 09, 2026, 02:01 PM UTC

   Hello, Services restored at 7:21PM CDT 9/8/2026. This incident has been resolved. Thank you,

6. postmortem Sep 09, 2026, 02:01 PM UTC

   Outage resolved and cleared at 7:21PM CDT 9/8/2026