WiiLink incident

Server and Database Downtime

Resolved after 56 minutes, affecting Wii-to-Wii Messages and Email-to-Wii Messages and 1 more, on February 19, 2025.

postmortem Feb 20, 2025, 03:28 AM UTC

Our server ran out of storage. We have expanded the capacity on our server.

Started
Feb 19, 2025, 09:14 AM UTC
Resolved
Feb 19, 2025, 10:11 AM UTC
Duration
56m
Detected by Pingoru
Feb 19, 2025, 09:14 AM UTC

Affected components

Wii-to-Wii MessagesEmail-to-Wii MessagesWii Console LinkingFood Channel (Fake Ordering)Food Channel (Real Ordering)Everybody Votes ChannelNintendo ChannelCheck Mii Out Channel / Mii Contest Channel

Update timeline

  1. investigating Feb 19, 2025, 09:14 AM UTC

    We are aware of the disruption of major WiiLink services. We're investigating and looking into it.

  2. monitoring Feb 19, 2025, 09:22 AM UTC

    We've identified the issue and have restarted the server. We are monitoring success rates and social channels for improvement.

  3. monitoring Feb 19, 2025, 09:27 AM UTC

    We are continuing to test and validate for any further issues.

  4. identified Feb 19, 2025, 09:56 AM UTC

    We have identified more services that are experiencing downtime, and are looking into a fix. Food Channel (Fake), Wii Console Linking, and Wii Mail should now be operational again. Affected services include Food Channel (Real/Domino's), Everybody Votes Channel, and Nintendo Channel.

  5. monitoring Feb 19, 2025, 10:03 AM UTC

    A fix has been implemented for Food Channel (Real/Domino's) and we are monitoring the results.

  6. monitoring Feb 19, 2025, 10:08 AM UTC

    A fix has been implemented for all remaining services. We are monitoring success rates and social channels for improvement.

  7. resolved Feb 19, 2025, 10:11 AM UTC

    This incident has been resolved. We apologize for the downtime.

  8. postmortem Feb 20, 2025, 03:28 AM UTC

    Our server ran out of storage. We have expanded the capacity on our server.

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