WiiLink Accounts not sending emails and clearing events

Update timeline

1. investigating Sep 18, 2026, 05:15 PM UTC

   We have noticed that WiiLink Accounts events are not clearing properly, with the queue only increasing. This affects both internal scripts and events such as sending password resets emails.

2. identified Sep 18, 2026, 05:24 PM UTC

   We have found that the dedicated worker is not responding. We are currently restarting WiiLink Accounts and checking if events are clearing

3. monitoring Sep 18, 2026, 05:31 PM UTC

   The WiiLink Accounts server components have been restarted and events seems to be clearing.

4. resolved Sep 18, 2026, 05:47 PM UTC

   Events are clearing correctly and the queue has stagnated to acceptable levels.