Whatfix incident

Dashboard and monitor are down

Resolved after 2 hours 12 minutes, affecting section-137894 (DAP (Web) - North America - End User Experience) and section-137894 (DAP (Web/ Desktop) - North America - Studio) and 1 more, on May 26, 2026.

resolved May 26, 2026, 02:53 PM UTC

The elevated traffic observed on a subset of APIs has now reduced, and the issue has been mitigated. Services are operating normally, and we will continue monitoring system stability closely.

Started
May 26, 2026, 12:41 PM UTC
Resolved
May 26, 2026, 02:53 PM UTC
Duration
2h 12m
Detected by Pingoru
May 26, 2026, 12:41 PM UTC

Affected components

section-137894 (DAP (Web) - North America - End User Experience)section-137894 (DAP (Web/ Desktop) - North America - Studio)section-137894 (DAP (Web/ Desktop) - North America - Dashboard)section-137894 (DAP (Web) - North America - Multi Format Outputs)section-137894 (DAP (Web) - North America - Push to Production Service)section-137894 (DAP (Web) - North America - Survey Service)section-137894 (DAP (Mobile) - North America - Content Authoring Services)section-137894 (DAP (Mobile) - North America - End User Experience)section-137894 (DAP (Desktop) - North America - End User Experience)section-137894 (DAP (Enterprise) - North America)

Update timeline

  1. investigating May 26, 2026, 12:41 PM UTC

    We are currently experiencing elevated traffic on a subset of APIs, which is causing intermittent failures and increased response times for some users. Our engineering team is actively investigating and working to stabilize the affected services.

  2. resolved May 26, 2026, 02:53 PM UTC

    The elevated traffic observed on a subset of APIs has now reduced, and the issue has been mitigated. Services are operating normally, and we will continue monitoring system stability closely.

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