Whatfix incident

Investigating – Intermittent P2P Failures

Resolved after 2 hours 30 minutes, affecting Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service) and Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service), on September 16, 2026.

resolved Sep 16, 2026, 07:00 PM UTC

We have identified the root cause of the intermittent P2P failures and applied a fix. We are currently monitoring to confirm full stability. Further updates will be posted if needed.

Started
Sep 16, 2026, 04:30 PM UTC
Resolved
Sep 16, 2026, 07:00 PM UTC
Duration
2h 30m
Detected by Pingoru
Sep 16, 2026, 04:30 PM UTC

Affected components

Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)

Update timeline

  1. investigating Sep 16, 2026, 04:30 PM UTC

    We are currently experiencing intermittent P2P failures. Our team is actively investigating and working on a fix. Further updates will be posted as we learn more.

  2. resolved Sep 16, 2026, 07:00 PM UTC

    We have identified the root cause of the intermittent P2P failures and applied a fix. We are currently monitoring to confirm full stability. Further updates will be posted if needed.

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