Westpac New Zealand incident
Calls to Westpac contact centre unavailable
Minor Vendor's status page →
Resolved after 17 minutes, affecting Contact Centre, on November 5, 2024.
We are continuing to investigate this issue.
Affected components
Contact Centre
Update timeline
- investigating Nov 05, 2024, 04:06 AM UTC
Due to a third-party issue, calls to our Contact Centre are currently being disconnected before they're able to be transferred to one of our team. Our tech teams are working on a fix. We apologise for the inconvenience.
- investigating Nov 05, 2024, 04:11 AM UTC
We are continuing to investigate this issue.
- investigating Nov 05, 2024, 04:23 AM UTC
We are continuing to investigate this issue.
- resolved Nov 05, 2024, 04:24 AM UTC
This incident has been resolved.
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