Resolved after 1 day 17 hours, affecting Westpac One - (Browser) and Westpac One - (Mobile App - iOS) and 1 more, on August 19, 2026.
We have resolved the issues with Westpac One and most customers’ account positions should now be showing correctly. However, if your positions are still showing incorrectly, please call us on 0800 400 600. Thank you for your patience as we work through a higher than usual volume of calls, and apologies again for any impacts this has had on your banking.
Affected components
Update timeline
- investigating Aug 19, 2026, 11:32 AM UTC
Due to a technical issue, Westpac One digital banking is currently unavailable. Our tech teams are urgently investigating. We apologise for the inconvenience.
- identified Aug 19, 2026, 06:36 PM UTC
Westpac One digital banking is now working normally. However, we're working urgently to process some payments that were delayed overnight. Thank you for your patience while we resolve this.
- identified Aug 19, 2026, 08:31 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 19, 2026, 10:06 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 19, 2026, 10:10 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 20, 2026, 12:38 AM UTC
UPDATE 12.20PM: Access to Westpac One has been restored and the team continues to work through residual impacts from this morning’s outage including clearing held payments and working to rectify timelines. We sincerely apologise for the disruption.
- identified Aug 20, 2026, 03:21 AM UTC
UPDATE 3.15PM: Westpac One transaction histories continue to be remedied over the day as payment and transaction files are processed. We’re expecting all issues to be resolved and positions completely correct by tomorrow morning. If you’re impacted and need urgent support today, please reach out to our Contact Centre but please note, we’re experiencing extended wait times due to demand. Our sincere apologies to anyone who's been affected - we know this can be frustrating and we thank you for your patience.
- identified Aug 20, 2026, 11:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 20, 2026, 11:14 PM UTC
We have resolved the issues with Westpac One and most customers’ account positions should now be showing correctly. However, if your positions are still showing incorrectly, please call us on 0800 400 600. Thank you for your patience as we work through a higher than usual volume of calls, and apologies again for any impacts this has had on your banking.
- resolved Aug 21, 2026, 04:57 AM UTC
This incident has been resolved.
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