Vonage incident

IR27429 - WebRTC degraded performance

Resolved after 11 hours 32 minutes, affecting WebRTC and WebRTC and 1 more, on September 16, 2026.

resolved Sep 16, 2026, 08:10 PM UTC

Vonage services have been fully restored following today's service interruption, which began at 2026-09-16 07:50 UTC. Full resolution has been confirmed effective 2026-09-16 15:26 UTC. Impacted customers will receive a formal RFO. If you have any questions, please contact https://www.vonage.com/support/

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Started: Sep 16, 2026, 08:37 AM UTC
Resolved: Sep 16, 2026, 08:10 PM UTC
Duration: 11h 32m
Detected by Pingoru: Sep 16, 2026, 08:37 AM UTC

Affected components

WebRTCWebRTCWebRTCWebRTCWebRTCWebRTC

Update timeline

investigating Sep 16, 2026, 08:37 AM UTC

We are aware of issues that may be impacting WebRTC calls in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating Sep 16, 2026, 09:41 AM UTC

We are working to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating Sep 16, 2026, 12:17 PM UTC

We continue to work to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating Sep 16, 2026, 12:50 PM UTC

The issue may be impacting WebRTC calls in all regions (update). We are working to resolve the issue as soon as possible. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
monitoring Sep 16, 2026, 06:25 PM UTC

Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
resolved Sep 16, 2026, 08:10 PM UTC

Vonage services have been fully restored following today's service interruption, which began at 2026-09-16 07:50 UTC. Full resolution has been confirmed effective 2026-09-16 15:26 UTC. Impacted customers will receive a formal RFO. If you have any questions, please contact https://www.vonage.com/support/

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