Vonage Outage History

Started Oct 19, 2026, 03:33 PM UTC· resolved Oct 20, 2026, 05:52 AM UTC

1. investigating Oct 19, 2026, 03:33 PM UTC

   We are aware of issues that may be impacting WebRTC services in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Oct 19, 2026, 04:26 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity in the NAM region. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. monitoring Oct 19, 2026, 06:24 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity in the NAM region. We are actively engaged as we work toward a full resolution. We will continue to provide further updates here within the next 24 hours, and again once the issue has been fully resolved. Thank you for your continued patience and understanding. If you have any questions, please reach out to our support team at https://www.vonage.com/support/

4. resolved Oct 20, 2026, 05:52 AM UTC

   Vonage services have been fully restored following today’s service outage, which began at 2026-10-19 15:11 UTC. Full resolution has been confirmed effective 2026-10-19 16:11 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Oct 01, 2026, 07:39 PM UTC· resolved Oct 01, 2026, 09:30 PM UTC

1. investigating Oct 01, 2026, 07:39 PM UTC

   We are aware of issues that may be impacting your Service Cloud Voice. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Oct 01, 2026, 08:01 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in Service Cloud Voice. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Oct 01, 2026, 09:30 PM UTC

   Vonage services have been fully restored following today’s service outage, which began at 2026-10-01 14:37 UTC. Full resolution has been confirmed effective 2026-10-01 19:50 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Sep 30, 2026, 04:53 AM UTC· resolved Sep 30, 2026, 09:15 AM UTC

1. investigating Sep 30, 2026, 04:53 AM UTC

   We are aware of issues that may be impacting WebRTC calls in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Sep 30, 2026, 05:54 AM UTC

   Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Sep 30, 2026, 09:15 AM UTC

   Vonage services have been fully restored following today's service interruption, which began at 2026-09-30 02:00 UTC. Full resolution has been confirmed effective 2026-09-30 04:37 UTC. Impacted customers will receive a formal RFO. If you have any questions, please contact https://www.vonage.com/support/

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Started Sep 28, 2026, 06:24 AM UTC· resolved Sep 28, 2026, 09:55 AM UTC

1. investigating Sep 28, 2026, 06:24 AM UTC

   We are aware of issues that may be impacting WebRTC traffic in EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Sep 28, 2026, 06:40 AM UTC

   Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Sep 28, 2026, 09:55 AM UTC

   Vonage services have been fully restored following today’s service outage, which began at 2026-09-28 06:05 UTC. Full resolution has been confirmed effective 2026-09-28 06:23 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Sep 22, 2026, 01:26 PM UTC· resolved Sep 22, 2026, 06:37 PM UTC

1. investigating Sep 22, 2026, 01:26 PM UTC

   We are aware of issues that may be impacting AI Summaries generation in NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. identified Sep 22, 2026, 01:36 PM UTC

   We have identified the issue that may be impacting AI Summaries in Agent Workspace generation in NAM region and has applied initial mitigations. We will continue to provide further updates within 6 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Sep 22, 2026, 06:37 PM UTC

   Vonage services have been fully restored following the AI Summaries in Agent Workspace generation issues, which began around 2026-09-21 13:10:00 UTC. Full resolution has been confirmed effective 2026-09-22 13:20:00 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Sep 16, 2026, 09:00 AM UTC· resolved Sep 16, 2026, 08:10 PM UTC

1. investigating Sep 16, 2026, 09:00 AM UTC

   We are aware of issues that may be impacting some Vonage customers' Salesforce integration due to a Salesforce outage that is affecting multiple regions. Salesforce incident tracking link: https://status.salesforce.com/incidents/20004433 We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating Sep 16, 2026, 10:06 AM UTC

   Following an outage reported by Salesforce, we are monitoring the impact on Vonage services. We are working closely with the Salesforce team as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. investigating Sep 16, 2026, 12:53 PM UTC

   Following an outage reported by Salesforce, we continue to monitor the impact on some Vonage services. We are closely engaged with the Salesforce team as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. investigating Sep 16, 2026, 01:39 PM UTC

   Following an outage reported by Salesforce, they determined that the rollout didn't fully complete for a number of instances, and some customers may still be experiencing the original issue. Salesforce is reapplying the fix now and some customers may need to clear cached data or restart their session for full recovery. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

5. investigating Sep 16, 2026, 03:17 PM UTC

   Following an outage reported by Salesforce, they are seeing signs of recovery and many customers are coming out of impact. Salesforce continue to manually restart instances where the automated fix didn't fully resolve the issue. Customers may continue to experience severe delays, intermittent errors, and inability to access some services. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

6. monitoring Sep 16, 2026, 06:26 PM UTC

   Thank you for your patience following Salesforce reported outage earlier today which may have impacted your Vonage services. Salesforce Service telemetry has remained healthy across customer-facing Hyperforce environments since 15:26 UTC and their review of recent customer reports has not identified any confirmed ongoing impact related to this incident. The mitigation remains active, and we're applying additional preventive protections to related service paths while completing final validation. If you have any questions, please contact https://www.vonage.com/support/

7. resolved Sep 16, 2026, 08:10 PM UTC

   Vonage services have been fully restored following today's service interruption reported by Salesforce, which began at 2026-09-16 07:50 UTC. Full resolution of the incident has been confirmed by Salesforce effective 2026-09-16 15:26 UTC. Impacted customers will receive a formal RFO. If you have any questions, please contact https://www.vonage.com/support/

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Started Sep 16, 2026, 08:37 AM UTC· resolved Sep 16, 2026, 08:10 PM UTC

1. investigating Sep 16, 2026, 08:37 AM UTC

   We are aware of issues that may be impacting WebRTC calls in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating Sep 16, 2026, 09:41 AM UTC

   We are working to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. investigating Sep 16, 2026, 12:17 PM UTC

   We continue to work to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. investigating Sep 16, 2026, 12:50 PM UTC

   The issue may be impacting WebRTC calls in all regions (update). We are working to resolve the issue as soon as possible. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

5. monitoring Sep 16, 2026, 06:25 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. resolved Sep 16, 2026, 08:10 PM UTC

   Vonage services have been fully restored following today's service interruption, which began at 2026-09-16 07:50 UTC. Full resolution has been confirmed effective 2026-09-16 15:26 UTC. Impacted customers will receive a formal RFO. If you have any questions, please contact https://www.vonage.com/support/

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Started Sep 15, 2026, 04:54 AM UTC· resolved Sep 15, 2026, 06:13 AM UTC

1. investigating Sep 15, 2026, 04:54 AM UTC

   We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. resolved Sep 15, 2026, 06:13 AM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-09-15 01:00 UTC. Full resolution has been confirmed effective as of 2026-09-15 06:10 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Sep 08, 2026, 05:26 PM UTC· resolved Sep 08, 2026, 08:39 PM UTC

1. investigating Sep 08, 2026, 05:26 PM UTC

   We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating Sep 08, 2026, 06:27 PM UTC

   We continue to work to resolve the issue that may be impacting Agent Workspace and Historical Analytics user interface behavior. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. monitoring Sep 08, 2026, 07:02 PM UTC

   Vonage services continue to show signs of recovery following today's problems with Agent Workspace and Historical Analytics user interface behavior. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

4. resolved Sep 08, 2026, 08:39 PM UTC

   Vonage services have been fully restored following today’s service problems, which began at 2026-09-08 13:10 UTC. Full resolution has been confirmed effective as of 2026-09-08 18:30 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Sep 04, 2026, 09:21 AM UTC· resolved Sep 04, 2026, 02:25 PM UTC

1. investigating Sep 04, 2026, 09:21 AM UTC

   We are aware of issues that may be impacting 2FA verification emails in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. identified Sep 04, 2026, 11:03 AM UTC

   We identified the issue and applied initial mitigation steps. We continue to work to resolve the issue that may be related to 2FA email problems. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. identified Sep 04, 2026, 12:31 PM UTC

   We continue to work to resolve the issue that may be impacting 2FA verification emails in the EMEA and NAM regions. We'll continue to provide further updates here within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. monitoring Sep 04, 2026, 01:52 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in 2FA verification emails. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. resolved Sep 04, 2026, 02:25 PM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-09-04 08:01 UTC. Full resolution has been confirmed effective 2026-09-04 13:37 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Sep 04, 2026, 08:26 AM UTC· resolved Sep 04, 2026, 10:17 AM UTC

1. investigating Sep 04, 2026, 08:26 AM UTC

   We are aware of issues that may be impacting your Historical Analytics: Scheduled Deliveries, Historical Analytics dashboards, and Stats API queries in EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

2. monitoring Sep 04, 2026, 09:25 AM UTC

   Vonage services continue to show signs of recovery following today's interruption in Historical Analytics and Stats API. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Sep 04, 2026, 10:17 AM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-09-04 07:07 UTC. Full resolution has been confirmed effective as of 2026-09-04 10:14 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Aug 20, 2026, 09:23 AM UTC· resolved Aug 20, 2026, 10:49 AM UTC

1. investigating Aug 20, 2026, 09:23 AM UTC

   We are aware of issues that may be impacting your WebRTC calls. We are working to resolve the issue as soon as possible. We'll provide further updates within 30 minutes. Thank you for your patience and understanding. If you have any questions, please

2. identified Aug 20, 2026, 09:31 AM UTC

   We have identified the issue that may be impacting your WebRTC calls and we have applied initial mitigations. Vonage services continue to show signs of recovery following today's interruption in We'll continue to provide further updates here within 30 minutes and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

3. monitoring Aug 20, 2026, 10:11 AM UTC

   Vonage services continue to show signs of recovery following today's interruption in WebRTC calls. We'll continue to provide further updates and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [ https://www.vonage.com/support/]

4. resolved Aug 20, 2026, 10:49 AM UTC

   Vonage services have been fully restored following today's service interruption, which began at 2026-08-20 08:14 UTC. Full resolution has been confirmed effective 2026-08-20 08:49 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [ https://www.vonage.com/support/]

Read the full incident report →

Started Aug 11, 2026, 12:26 AM UTC· resolved Aug 11, 2026, 08:06 AM UTC

1. investigating Aug 11, 2026, 12:26 AM UTC

   We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

2. investigating Aug 11, 2026, 12:27 AM UTC

   We are continuing to investigate this issue.

3. investigating Aug 11, 2026, 01:26 AM UTC

   We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

4. investigating Aug 11, 2026, 02:29 AM UTC

   We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

5. investigating Aug 11, 2026, 03:29 AM UTC

   We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

6. monitoring Aug 11, 2026, 03:45 AM UTC

   Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

7. monitoring Aug 11, 2026, 03:47 AM UTC

   We are continuing to monitor for any further issues.

8. resolved Aug 11, 2026, 08:06 AM UTC

   Vonage services in the APAC region have been restored. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.

Read the full incident report →

Started Aug 07, 2026, 09:21 AM UTC· resolved Aug 07, 2026, 12:40 PM UTC

1. investigating Aug 07, 2026, 09:21 AM UTC

   We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating Aug 07, 2026, 09:53 AM UTC

   We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. investigating Aug 07, 2026, 10:54 AM UTC

   We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA and APAC regions. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. monitoring Aug 07, 2026, 11:19 AM UTC

   Vonage services continue to show signs of recovery following today's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. resolved Aug 07, 2026, 12:40 PM UTC

   Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-08-07 7:57 UTC. Full resolution has been confirmed effective 2026-08-07 12:10 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Aug 04, 2026, 12:36 PM UTC· resolved Aug 04, 2026, 01:05 PM UTC

1. investigating Aug 04, 2026, 12:36 PM UTC

   We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. resolved Aug 04, 2026, 01:05 PM UTC

   We have a confirmation that the issue with Historical Analytics is now resolved.

Read the full incident report →

Started Jul 29, 2026, 02:01 PM UTC· resolved Jul 29, 2026, 08:49 PM UTC

1. investigating Jul 29, 2026, 02:01 PM UTC

   We are aware of issues that may be affecting voice interactions where the Virtual Assistant is used, resulting in the Virtual Assistant input no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/

2. investigating Jul 29, 2026, 02:15 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 29, 2026, 02:28 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

4. resolved Jul 29, 2026, 08:49 PM UTC

   Vonage services have been fully restored following today’s service outage, which began at 2026-07-29 13:40 UTC. Full resolution has been confirmed effective 2026-07-29 14:09 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.

Read the full incident report →

Started Jul 24, 2026, 09:53 AM UTC· resolved Jul 24, 2026, 03:11 PM UTC

1. investigating Jul 24, 2026, 09:53 AM UTC

   We are aware of issues that may be affecting some inbound calls where the Virtual Assistant is used, resulting in Virtual Assistant output no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/

2. monitoring Jul 24, 2026, 11:17 AM UTC

   Vonage services continue to show signs of recovery following today's interruption in Virtual Assistant. We'll continue to provide further updates here within 4 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Jul 24, 2026, 03:11 PM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-07-24 08:06 UTC. Full resolution has been confirmed effective 2026-07-24 09:17 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Jul 23, 2026, 11:49 AM UTC· resolved Jul 23, 2026, 05:56 PM UTC

1. investigating Jul 23, 2026, 11:49 AM UTC

   We are aware of issues that may be impacting some of your calls routed over GTT Session Border Controllers (SBCs) in the EMEA region due to a third-party outage. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. identified Jul 23, 2026, 01:02 PM UTC

   Following an outage reported by GTT, we are monitoring the impact on some Vonage services, which may have impacted your calls in the EMEA region. We are working closely with GTT as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. monitoring Jul 23, 2026, 04:58 PM UTC

   Thank you for your patience following GTT reported outage earlier today which may have impacted your calls going through GTT services. GTT has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

4. resolved Jul 23, 2026, 05:56 PM UTC

   Vonage services have been fully restored following today’s service outage reported by GTT, which began at 2026-07-23 09:44:28 UTC. Full resolution of the incident has been confirmed by GTT effective 2026-07-23 14:25 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with GTT to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Jul 09, 2026, 06:42 AM UTC· resolved Jul 09, 2026, 11:51 AM UTC

1. investigating Jul 09, 2026, 06:42 AM UTC

   We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Jul 09, 2026, 07:22 AM UTC

   We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Jul 09, 2026, 11:51 AM UTC

   Vonage services have been fully restored following today’s service outage, which began at 2026-07-09 03:33 AM UTC. Full resolution has been confirmed effective 2026-07-09 07:20 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Jul 06, 2026, 02:28 PM UTC· resolved Jul 06, 2026, 04:35 PM UTC

1. investigating Jul 06, 2026, 02:28 PM UTC

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Jul 06, 2026, 02:59 PM UTC

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Jul 06, 2026, 04:35 PM UTC

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Jul 02, 2026, 10:56 AM UTC· resolved Jul 03, 2026, 11:12 AM UTC

1. investigating Jul 02, 2026, 10:56 AM UTC

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Jul 02, 2026, 04:29 PM UTC

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Jul 03, 2026, 11:12 AM UTC

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-02 08:51 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-02 15:45 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Jul 02, 2026, 05:11 AM UTC· resolved Jul 02, 2026, 09:27 AM UTC

1. investigating Jul 02, 2026, 05:11 AM UTC

   We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Jul 02, 2026, 06:59 AM UTC

   Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Jul 02, 2026, 09:27 AM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Jun 30, 2026, 06:35 PM UTC· resolved Jul 01, 2026, 12:22 PM UTC

1. investigating Jun 30, 2026, 06:35 PM UTC

   We are aware of issues that may be impacting your Intelligent Workspace digital interactions creation. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Jun 30, 2026, 07:37 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace digital interactions creation in the EMEA and APAC regions. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Jul 01, 2026, 12:22 PM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-06-30 19:56 UTC. Full resolution has been confirmed effective 2026-06-30 20:15 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Jun 26, 2026, 12:54 PM UTC· resolved Jun 29, 2026, 05:11 AM UTC

1. investigating Jun 26, 2026, 12:54 PM UTC

   We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Jun 26, 2026, 01:08 PM UTC

   Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. identified Jun 26, 2026, 02:21 PM UTC

   Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. identified Jun 26, 2026, 07:31 PM UTC

   Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

5. resolved Jun 29, 2026, 05:11 AM UTC

   Vonage services have been fully restored following today’s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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Started Jun 19, 2026, 12:08 PM UTC· resolved Jun 19, 2026, 07:54 PM UTC

1. investigating Jun 19, 2026, 12:08 PM UTC

   We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating Jun 19, 2026, 02:51 PM UTC

   Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic. We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Jun 19, 2026, 07:54 PM UTC

   Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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