Resolved after 2 days 2 hours, affecting SMS Latin America, on July 24, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
SMS Latin America
Update timeline
- investigating Jul 24, 2026, 09:54 PM UTC
The message delivery degradation is observed towards Claro Guatemala. We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Jul 26, 2026, 02:11 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 26, 2026, 11:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 27, 2026, 12:43 AM UTC
This incident has been resolved.
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