Resolved after 2 hours 33 minutes, affecting Voice API and SIP Trunking and 1 more, on July 24, 2026.
Vonage services have been fully restored following today's API Platform- Media Service issue, and this only impacted the Download API, which began at 2026-07-24 3:14 UTC. Full resolution has been confirmed effective 2026-07-24 7:54 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Affected components
Update timeline
- identified Jul 24, 2026, 08:26 AM UTC
We are aware of issues that may be impacting your Media Service is throwing 5xx errors. We are working to resolve the issue as soon as possible. We'll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified Jul 24, 2026, 08:26 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 24, 2026, 08:28 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 24, 2026, 08:41 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 24, 2026, 08:55 AM UTC
Vonage media services continue to show signs of recovery following today's interruption in EU region. We'll continue to provide further updates here and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- monitoring Jul 24, 2026, 08:56 AM UTC
Vonage media services continue to show signs of recovery following today's interruption in EU region. We'll continue to provide further updates here and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- resolved Jul 24, 2026, 10:59 AM UTC
Vonage services have been fully restored following today's API Platform- Media Service issue, and this only impacted the Download API, which began at 2026-07-24 3:14 UTC. Full resolution has been confirmed effective 2026-07-24 7:54 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
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