Resolved after 33 minutes, affecting Media Connection (Enterprise), on July 18, 2026.
Vonage services have been fully restored following today’s service Media Connection and session was in an unstable state in EU region from 2026-07-18 at 06:08:00 UTC to 2026-07-18 at 06:10:15 UTC. Some customers may have experienced session and media connection failures during this period . If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Affected components
Update timeline
- identified Jul 18, 2026, 06:48 AM UTC
We are aware of issues that may be impacting your media connection. We are working to resolve the issue as soon as possible. We’ll provide further updates within few mins. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
- identified Jul 18, 2026, 07:17 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 18, 2026, 07:21 AM UTC
Vonage services have been fully restored following today’s service Media Connection and session was in an unstable state in EU region from 2026-07-18 at 06:08:00 UTC to 2026-07-18 at 06:10:15 UTC. Some customers may have experienced session and media connection failures during this period . If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Your product runs on more than Vonage API
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services