Resolved after 8 hours 6 minutes, affecting SMS Latin America, on July 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
SMS Latin America
Update timeline
- investigating Jul 09, 2026, 09:20 PM UTC
Please be advised that we are observing SMS delivery degradation towards Natcom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 10, 2026, 04:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2026, 05:26 AM UTC
This incident has been resolved.
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