Vonage API incident
Service issue in DTMF not working for WebRTC Agents
Resolved after 11 minutes, affecting Voice WebRTC, on July 2, 2026.
We have identified and subsequently resolved an issue impacting DTMF not working for WEBRCT Agents, with the disruption occurring Start date time 2026-07-01T10:45:00.000+0000 UTC. Recovered: 2026-07-02T06:52:00.000+0000 UTC. Region-APSE2 Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Affected components
Update timeline
- investigating Jul 02, 2026, 01:42 PM UTC
We have identified and subsequently resolved an issue impacting DTMF not working for WEBRCT Agents, with the disruption occurring Start date time 2026-07-01T10:45:00.000+0000 UTC. Recovered: 2026-07-02T06:52:00.000+0000 UTC. Region-APSE2 Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- resolved Jul 02, 2026, 01:54 PM UTC
This incident has been resolved.
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