Resolved after 4 hours 36 minutes, affecting SMS North America, on May 20, 2026.
Vonage services are fully restored following today's interruption in 10DLC SMS services from [2026-05-12 10:00] UTC until [2026-05-20 10:00] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Affected components
Update timeline
- investigating May 20, 2026, 09:25 AM UTC
Our engineering team is working to resolve the issue that may be impacting your SMS delivery using 10DLC numbers. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified May 20, 2026, 10:39 AM UTC
Our engineering team has identified the issue that may be impacting your outbound SMS delivery using 10DLC numbers and has applied initial mitigations. We will continue to provide further updates within the next 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- monitoring May 20, 2026, 11:09 AM UTC
Vonage services continue to show signs of recovery following today's interruption in 10DLC SMS services. We'll continue to provide further updates here within the next 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
- resolved May 20, 2026, 02:02 PM UTC
Vonage services are fully restored following today's interruption in 10DLC SMS services from [2026-05-12 10:00] UTC until [2026-05-20 10:00] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
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