Resolved after 5 hours 36 minutes, affecting SMS Latin America, on April 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
SMS Latin America
Update timeline
- investigating Apr 09, 2026, 06:44 PM UTC
Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile. You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Apr 09, 2026, 10:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 12:21 AM UTC
This incident has been resolved.
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