Resolved after 1 hour 16 minutes, affecting Merchant Dashboard, on July 13, 2026.
Mailgun has implemented a fix and email validation for new admin accounts is now working. We will continue to monitor for any issues.
Affected components
Update timeline
- identified Jul 13, 2026, 07:23 PM UTC
We are currently experiencing an issue where merchants are receiving errors when attempting to create new admin accounts. This is due to a service disruption with Mailgun, our third-party email verification partner. Our team is actively monitoring the situation, and we will provide updates here as soon as a resolution is reached. In the meantime, you can track the live status of the email verification service directly via the Mailgun Status Page here: https://status.mailgun.com/
- monitoring Jul 13, 2026, 07:54 PM UTC
Mailgun has implemented a fix and email validation for new admin accounts is now working. We will continue to monitor for any issues.
- resolved Jul 13, 2026, 08:39 PM UTC
This incident has been resolved.
Your product runs on more than Volusion
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services