Visier incident
We are currently experiencing an issue with the connectivity to our services
Resolved after 2 hours 57 minutes, affecting US (au) and US (au) and 1 more, on November 18, 2025.
The issues with our provider infrastructure haven't been solved; we are seeing an increase in error rates.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 12:05 PM UTC
Please note that some customers may be experiencing connectivity errors. The problem originates from one of our service providers. We are actively working with them on resolving the issue. We apologize for any inconvenience, and we thank you for your patience.
- identified Nov 18, 2025, 12:12 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 12:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 12:31 PM UTC
We are continuing to monitor for any further issues.
- identified Nov 18, 2025, 12:46 PM UTC
The issues with our provider infrastructure haven't been solved; we are seeing an increase in error rates.
- resolved Nov 18, 2025, 03:02 PM UTC
This incident has been resolved.
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