Virtuagym incident

SEPA file generation

Resolved after 10 hours 13 minutes, affecting Website, on July 1, 2026.

monitoring Jul 01, 2026, 01:34 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 01, 2026, 07:39 AM UTC
Resolved
Jul 01, 2026, 05:53 PM UTC
Duration
10h 13m
Detected by Pingoru
Jul 01, 2026, 07:39 AM UTC

Affected components

Website

Update timeline

  1. investigating Jul 01, 2026, 07:39 AM UTC

    We're currently investigating an issue that is preventing customers from downloading SEPA files. We expect to identify the reason and issue a fix as soon as possible. Apologies for the inconvenience that this is bringing.

  2. monitoring Jul 01, 2026, 01:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2026, 05:53 PM UTC

    This incident has been resolved.

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