Resolved after 4 hours 45 minutes, affecting Website and Mobile Apps and 1 more, on February 5, 2026.
Performance levels have now stabilised but we keep on monitoring in the following hours to act if necessary.
Affected components
Update timeline
- investigating Feb 05, 2026, 04:03 PM UTC
We identified an issue affecting payment processing, primarily related to Mollie payments which has increased system load following a third party outage. We are currently investigating.
- monitoring Feb 05, 2026, 04:20 PM UTC
As a result of a payment provider outage, a large number of requests were sent to our payment webhook endpoint, which led to increased database load. We have reduced the number of workers processing these requests to prevent further overload and stabilize the system.
- monitoring Feb 05, 2026, 05:58 PM UTC
Performance levels have now stabilised but we keep on monitoring in the following hours to act if necessary.
- resolved Feb 05, 2026, 08:48 PM UTC
This incident has been resolved.
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