Resolved after 1 day 5 hours, affecting Website, on December 10, 2024.
The issue affecting the manual execution of payments has been addressed, and a fix has been deployed. We are currently monitoring the situation to ensure stability and performance.
Affected components
Update timeline
- identified Dec 10, 2024, 11:51 AM UTC
We have identified an issue affecting the manual execution of invoices and payments for some customers. In these cases, payment requests are not successfully reaching the payment processing entity. Please note: Automated payment processes, including scheduled payment runs unaffected by this issue. Our team has identified the root cause and is actively working on a fix, which we anticipate deploying later today. Once resolved, affected customers will regain the ability to execute manual payments without issue. We apologize for any inconvenience this may cause and appreciate your understanding as we resolve the matter.
- monitoring Dec 10, 2024, 03:59 PM UTC
The issue affecting the manual execution of payments has been addressed, and a fix has been deployed. We are currently monitoring the situation to ensure stability and performance.
- resolved Dec 11, 2024, 05:08 PM UTC
The issue affecting the manual execution of payments has been resolved.
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