Resolved after 1 day 1 hour, affecting Website and Mobile Apps and 1 more, on March 18, 2025.
The platform database load levels are stabilized for the last 12 hours. We sincerely apologize for any inconvenience this issue may have caused.
Affected components
Update timeline
- investigating Mar 18, 2025, 10:04 AM UTC
Due to increased database load, we are currently experience some slowness of the app and web platform. The performance is improving for the last 30 minutes and will keep updating the status page as we move through the process.
- monitoring Mar 18, 2025, 11:05 AM UTC
The performance is back to the expected levels. We'll continue monitoring the situation and will implement new measures if necessary while updating this page.
- resolved Mar 19, 2025, 11:07 AM UTC
The platform database load levels are stabilized for the last 12 hours. We sincerely apologize for any inconvenience this issue may have caused.
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