VIOOH Outage History

Started Sep 28, 2026, 08:25 AM UTC· resolved Sep 28, 2026, 08:33 AM UTC

1. identified Sep 28, 2026, 08:25 AM UTC

   VIOOH Operations has been made aware of an interruption to VIOOH data exports, impacting MOPS and DealSync messages. VIOOH technical teams are investigating as a priority at this time, and are working to restore full service as soon as possible. Once service restarts again we will confirm when all delayed messages are made available to download for all impacted Media Owners. Next Update: Monday 28th September, 09:30 UTC+1

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Started Sep 23, 2026, 05:46 AM UTC· resolved Sep 24, 2026, 02:36 PM UTC

1. investigating Sep 23, 2026, 05:46 AM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. VIOOH Technical teams are investigating as a priority to restore full service at this time. Next Update: Wednesday 23rd September 2026, 11:00 UTC+1

2. investigating Sep 23, 2026, 11:00 AM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are now undertaking the resolution activities to restore full service. Once these have been deployed additional testing will be completed, and further service monitoring checks conducted. Next Update: Wednesday 23rd September 2026, 12:00 UTC+1

3. investigating Sep 23, 2026, 11:57 AM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are now undertaking the resolution activities to restore full service. Updates have now been deployed to our non-production environment to validate and confirm service stability. Once this activities have completed, this update will additionally be deployed to the Production environment with further service monitoring checks to be conducted. Next Update: Wednesday 23rd September 2026, 13:00 UTC+1

4. investigating Sep 23, 2026, 01:02 PM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates have been deployed to our non-production environment to validate and confirm service stability. These validation activities are ongoing at this time, alongside additional configuration updates. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 14:00 UTC+1 (or earlier if there is a significant investigation update to share)

5. investigating Sep 23, 2026, 02:01 PM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates were been deployed to our non-production environment to validate and confirm service stability. These validation activities, and associated troubleshooting, identified an additional configuration change for the application was required. That has now been completed and is being validated at this time. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 15:00 UTC+1 (or earlier if there is a significant investigation update to share)

6. investigating Sep 23, 2026, 02:58 PM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates were deployed to our non-production environment to validate and confirm service stability. Further troubleshooting was required, which has identified further issues with the service connectivity. This remains a priority investigation and teams are working on this to provide an update as soon as possible and restore full service. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 16:00 UTC+1 (or earlier if there is a significant investigation update to share)

7. investigating Sep 23, 2026, 03:54 PM UTC

   Incident Summary VIOOH Operations were made aware of an issue that was impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may have seen errors on screen within the Planner throughout the day. Incident Resolution VIOOH technical teams investigated as a priority identifying, in stages, a series of updates required to deploy to the service to restore full connectivity. Following the completion of all testing activities, these updates were deployed to the Production environment and have now been validated confirming resolution. We apologise for any inconvenience caused by this issue. VIOOH Operations will internally host a post mortem to obtain series of preventative actions, to remove any potential risk of a repeated issue in future, that could impact the application and associated services.

8. resolved Sep 24, 2026, 02:36 PM UTC

   The reported issue has been resolved. The Applications are now working as expected. If you have any questions, please contact us via VIOOH Client Support Portal.

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Started Sep 14, 2026, 03:30 AM UTC· resolved Sep 14, 2026, 07:34 AM UTC

1. investigating Sep 14, 2026, 03:30 AM UTC

   Summary: Certain users are currently unable to log in to VIOOH Trading Manager and VIOOH Automation when selecting the "Continue with JCDecaux" login option, which relies on Microsoft Single Sign-On for authentication. Login attempts made through the "Continue with Viooh.com" option, which relies on Google Single Sign-On, continue to function as expected. Impact: Users authenticating via the "Continue with JCDecaux" option are experiencing failed login attempts to VIOOH Trading Manager and VIOOH Automation. Users authenticating via "Continue with Viooh.com" are not affected. Details: Based on our initial investigation, this issue appears to be related to the Microsoft Single Sign-On authentication integration associated with JCDecaux accounts, rather than an issue with the VIOOH Trading Manager or VIOOH Automation platforms themselves. Workaround: For users who have the "Continue with Viooh.com" login option available on their account, this may be used as a temporary alternative while the issue is being investigated. This workaround is not available to all users, as not all accounts are configured with this login option. Next Steps: This issue has been escalated to the relevant technical team for further investigation into the Microsoft Single Sign-On authentication flow for JCDecaux accounts. We will continue to monitor the situation closely and will provide a further update as soon as additional information becomes available. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue.

2. investigating Sep 14, 2026, 06:38 AM UTC

   Incident Summary VIOOH Operations is aware at this time users unable to login with their JCDecaux Single Sign On credentials, impacting access to VIOOH applications & services. Incident Update VIOOH Operations have escalated this issue to JCDecaux Corp IT as a priority, and we are working with teams now to allow us to restore normal service as soon as possible. We apologise for the inconvenience caused by this incident. Next update: Monday 14th September 2026 07:30 UTC+1.

3. resolved Sep 14, 2026, 07:34 AM UTC

   Incident Summary VIOOH Operations was made aware at this users were unable to login with their JCDecaux Single Sign On credentials, impacting access to VIOOH applications & services. No errors were shown to users onscreen, the login attempt would fail and return to user the login screen again. Incident Update VIOOH Operations escalated this issue to JCDecaux Corp IT as a priority. Updates have been completed and full service has now been restored. We apologise for the inconvenience caused throughout this incident.

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Started Sep 10, 2026, 05:00 AM UTC· resolved Sep 15, 2026, 10:00 AM UTC

1. investigating Sep 10, 2026, 05:00 AM UTC

   What’s changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production. We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening, and how long will it last? The release is scheduled for Thursday 10th September 2026. Start time: 05:00 AM (UTC+1) End time: 07:00 AM (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

2. investigating Sep 15, 2026, 05:00 AM UTC

   What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production . We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? Original Date & Time: 10th September 2026, 05:00 (UTC+1) - This has now been changed. New Date & Time: 15th September 2026, 05:00 (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

3. resolved Sep 15, 2026, 10:00 AM UTC

   Planned maintenance activity has been completed as per schedule. We can ensure that the Applications will now be accessible as usual. If you have any questions, please contact us via VIOOH Client Support Portal .

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Started Aug 21, 2026, 02:30 AM UTC· resolved Aug 21, 2026, 03:23 AM UTC

1. identified Aug 21, 2026, 02:30 AM UTC

   Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Next Update: Friday 21st August 04:40 UTC+1

2. resolved Aug 21, 2026, 03:23 AM UTC

   Incident Summary VIOOH Operations were been made aware of an issue with VIOOH Trading Manager Insights reporting. Data was unable to be shown within Insights section specifically impacting Deal Health dashboard. The issue with the Deal Health reporting dashboard was investigated as a priority, working with our vendors to restore normal service. There is no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. We apologise for any inconvenience caused.

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Started Aug 13, 2026, 05:00 AM UTC· resolved Aug 25, 2026, 06:06 AM UTC

1. investigating Aug 13, 2026, 05:00 AM UTC

   What’s changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production. We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening, and how long will it last? The release is scheduled for Thursday 13th August 2026. Start time: 05:00 AM (UTC+1) End time: 07:00 AM (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

2. investigating Aug 18, 2026, 05:00 AM UTC

   What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production . We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? Original Date & Time: 13th August 2026, 05:00 (UTC+1) - This has now been changed. New Date & Time: 18th August 2026, 05:00 (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

3. investigating Aug 20, 2026, 05:00 AM UTC

   What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production . We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? Original Date & Time: 13th August 2026, 05:00 (UTC+1) - This has now been changed. New Date & Time: 20th August 2026, 05:00 (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

4. investigating Aug 25, 2026, 05:00 AM UTC

   What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production . We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? Original Date & Time: 13th August 2026, 05:00 (UTC+1) - This has now been changed. New Date & Time: 25th August 2026, 05:00 (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

5. resolved Aug 25, 2026, 06:06 AM UTC

   Planned maintenance activity has been completed as per schedule. We can ensure that the Applications will now be accessible as usual. If you have any questions, please contact us via VIOOH Client Support Portal .

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Started Aug 12, 2026, 11:00 AM UTC· resolved Aug 12, 2026, 11:30 AM UTC

1. investigating Aug 12, 2026, 11:00 AM UTC

   What's changing? VIOOH will be conducting a change activity for the VIOOH Trading Manager application, specifically on the Deal Management page, within the Production environment. How does this affect me? During this change activity, reporting widgets shown at the top of the Deal Management page may be unavailable or show static data results. Once the change has completed the widgets will return to normal, displaying the most up to date information. There will be no further impact on the VIOOH Trading Manager application, and no impact on any platform trading services. When is it happening and how long is it expected to last? This change activity is scheduled for Wednesday, 12 August 2026 Start Time: 11:00 AM UTC+1 End Time: 11:30 AM UTC+1 Overall downtime period: Up to ~30 minutes If you have any questions, please contact us via the VIOOH Client Support Portal.

2. resolved Aug 12, 2026, 11:30 AM UTC

   Planned maintenance activity have been completed as per schedule. We can ensure that the Applications will now be accessible as usual. If you have any questions please contact us via VIOOH Client Support Portal

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Started Jul 28, 2026, 06:00 PM UTC· resolved Jul 30, 2026, 03:37 PM UTC

1. identified Jul 28, 2026, 06:00 PM UTC

   Incident Summary VIOOH Operations were made aware of an issue with VIOOH Trading Manager reporting, with delays providing new data to Insight reports (including Deal Health). The delays in providing new data to the reporting dashboards were investigated as a priority, to restore full service. There was no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. Following a review of the issue technical intervention was required, once completed we observed new data being immediately presented to all reports. We apologise for the inconvenience caused by this issue today.

2. resolved Jul 30, 2026, 03:37 PM UTC

   Incident Summary VIOOH Operations were made aware of an issue with VIOOH Trading Manager reporting, with delays providing new data to Insight reports (including Deal Health). The delays in providing new data to the reporting dashboards were investigated as a priority, to restore full service. There was no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. Following a review of the issue technical intervention was required, once completed we observed new data being immediately presented to all reports. We apologise for the inconvenience caused by this issue today.

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Started Jul 23, 2026, 05:00 AM UTC· resolved Jul 23, 2026, 07:12 AM UTC

1. investigating Jul 23, 2026, 05:00 AM UTC

   What’s changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production. We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening, and how long will it last? The release is scheduled for Thursday 23rd July 2026. Start time: 05:00 AM (UTC+1) End time: 06:00 AM (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

2. resolved Jul 23, 2026, 07:12 AM UTC

   Planned maintenance activity has been completed as per schedule. We can ensure that the Applications will now be accessible as usual. If you have any questions, please contact us via VIOOH Client Support Portal .

Read the full incident report →

Started Jul 13, 2026, 06:00 AM UTC· resolved Jul 13, 2026, 07:00 AM UTC

1. investigating Jul 13, 2026, 06:00 AM UTC

   What's changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.8) to the Production environment. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation API application within the Production environment, during the date and time outlined below. When is it happening and how long is it expected to last? The upgrade is scheduled for Monday, 13th July 2026: Start time: 7:00 AM (UTC+1) End time: 8:00 AM (UTC+1) Estimated Downtime: ~60 minutes If you have any questions, please contact us via the VIOOH Client Support Portal.

2. resolved Jul 13, 2026, 07:00 AM UTC

   The release has been completed successfully. The application is up and running as usual. If you experience any problem when trying to login once the release is finished, please clear the cookies and try again. If you have any questions please contact us via [email protected].

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Started Jul 06, 2026, 03:55 PM UTC· resolved Jul 06, 2026, 06:24 PM UTC

1. identified Jul 06, 2026, 03:55 PM UTC

   Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners could experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time, and is being monitored closely. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams are on a bridge call at this time, troubleshooting the failure. Thank you for your ongoing support, we apologise for the interruption. Next Update Monday 6th July 2026, 16:30 UTC +1

2. identified Jul 06, 2026, 04:35 PM UTC

   Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners could experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. VIOOH Trading Platform, auctions and trading is now also being impacted. We are observing a slow degradation of bid requests being issued for multiple Media Owners at this time. This is not a full outage and VIOOH Operations is continuing to observe trading an auction wins. The underlying trade data for wins is available for reporting, and there is no impact to VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams are on a bridge call at this time, troubleshooting the failure. Activities are underway to restore normal service. Thank you for your ongoing support, we apologise for the interruption. Next Update Monday 6th July 2026, 17:30 UTC +1

3. monitoring Jul 06, 2026, 05:14 PM UTC

   Incident Summary VIOOH Operations alerted to an issue impacting the VIOOH Trading Manager application. Media Owners could have experienced issues navigating and loading content onscreen. VIOOH Trading Platform, auctions and trading was impacted for approximately ~1 hour. This was a very limited degradation of bid requests being issued for multiple Media Owners at this time. This is not a full outage and VIOOH Operations continued to observe trading an auction wins throughout. The underlying trade data for wins is available for reporting, and there was no impact to VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams have now restored full service to the application and the trading platform, since 17:00 UTC+1. VIOOH Operations are continuing to monitor the health and performance of trading and platform services. Thank you for your support, we apologise for the interruption caused today. Next Update Monday 6th July 2026, 18:30 UTC+1

4. resolved Jul 06, 2026, 06:24 PM UTC

   Incident Summary VIOOH Operations alerted to an issue impacting the VIOOH Trading Manager application. Media Owners could have experienced issues navigating and loading content onscreen. VIOOH Trading Platform, auctions and trading was impacted for approximately ~1 hour. This was a very limited degradation of bid requests being issued for multiple Media Owners at this time. This was not a full outage and VIOOH Operations continued to observe trading an auction wins throughout. The underlying trade data for wins is available for reporting, and there was no impact to VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams have now restored full service to the application and the trading platform, since 17:00 UTC+1. A post-mortem will be held to fully investigate this failure and prevent similar impacts to clients in the future. Thank you for your support, we apologise for the interruption caused today.

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Started Jun 22, 2026, 08:00 AM UTC· resolved Jun 22, 2026, 09:00 AM UTC

1. investigating Jun 22, 2026, 08:00 AM UTC

   What's changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.7) to the Production environment. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation API application within the Production environment, during the date and time outlined below. When is it happening and how long is it expected to last? The upgrade is scheduled for Monday, 22nd June 2026: Start time: 7:00 AM (UTC+1) End time: 8:00 AM (UTC+1) Estimated Downtime: ~60 minutes If you have any questions, please contact us via the VIOOH Client Support Portal .

2. resolved Jun 22, 2026, 09:00 AM UTC

   The release has been completed successfully. The application is up and running as usual. If you experience any problem when trying to login once the release is finished, please clear the cookies and try again. If you have any questions please contact us via [email protected].

Read the full incident report →

Started Jun 01, 2026, 07:00 AM UTC· resolved Jun 01, 2026, 08:00 AM UTC

1. investigating Jun 01, 2026, 07:00 AM UTC

   What’s changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.8) to the UAT (non-production) environment. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation API application within the UAT environment, during the date and time outlined below. When is it happening, and how long will it last? The upgrade is scheduled for Monday, 1st June 2026: Start time: 07:00 (UTC+1) End time: 08:00 (UTC+1) Estimated Downtime: ~60 minutes If you have any questions, please contact us via the VIOOH Client Support Portal.

2. resolved Jun 01, 2026, 08:00 AM UTC

   Planned maintenance activity have been completed as per schedule. We can ensure that the Applications will now be accessible as usual. If you have any questions please contact us via VIOOH Client Support Portal

Read the full incident report →

Started May 28, 2026, 09:54 AM UTC· resolved May 28, 2026, 10:19 AM UTC

1. investigating May 28, 2026, 09:54 AM UTC

   Incident Summary VIOOH Operations is aware of an ongoing issue at this time impacting Media Owners from creating and updating programmatic deals, within the VIOOH Trading Manager application. VIOOH teams are investigating this issue as a priority at this time. Next Update Thursday 28th May 10:30 UTC+1

2. resolved May 28, 2026, 10:19 AM UTC

   Incident Summary Media Owners were unable to create and update programmatic deals, within the VIOOH Trading Manager application for a short time on Thursday 28th May 2026. Impact start time: 09:11 UTC+1 Impact end time: 09:59 UTC+1 Incident Update The underlying issue has been associated to a scheduled change activity within the VIOOH Trading Platform, that interrupted normal service unexpectedly. A post-mortem will be held to fully investigate this failure and prevent similar impacts to clients in the future. We apologise for any inconvenience caused by this service interruption.

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Started Apr 20, 2026, 07:00 AM UTC· resolved Apr 20, 2026, 08:00 AM UTC

1. investigating Apr 20, 2026, 07:00 AM UTC

   What's changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.7) to the UAT (non-production) environment. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation API application within the UAT environment, during the date and time outlined below. When is it happening and how long is it expected to last? The upgrade is scheduled for Monday, 20th April 2026: Start time: 7:00 AM (UTC+1) End time: 8:00 AM (UTC+1) Estimated Downtime: ~60 minutes If you have any questions, please contact us via the VIOOH Client Support Portal.

2. resolved Apr 20, 2026, 08:00 AM UTC

   The release has been completed successfully. The application is up and running as usual. If you have any questions please contact us via [email protected].

Read the full incident report →

Started Mar 24, 2026, 10:00 AM UTC· resolved Mar 24, 2026, 12:09 PM UTC

1. investigating Mar 24, 2026, 10:00 AM UTC

   What's changing? VIOOH RTB player wrapper version upgrade, moving Media Owners from v4 to v5. How does this affect me? VIOOH RTB player wrapper v5 is ready to be launched, in stages, with Media Owners. Stage One Initially on Tuesday 24th March 2026, the new v5 version will be downloaded to all players. The update will not automatically be setup therefore no immediate change will take place on this date. Stage Two VIOOH Technical Operations will extend the testing scope, in agreement with specific Media Owners, before this version is fully activated at a later date. Stage Three The global v5 activation date will be communicated in April 2026, with a date shared in advance notify all Media Owners of the upcoming change . This new VIOOH RTB player wrapper version 5 update includes: Per market and per asset configuration targeting Various fixes and feature enhancements aligned with VIOOH AdController Security updates When is it happening and how long is it expected to last? The deployment for stage one is scheduled for Tuesday, 24th March 2026: Start time: 10:00 AM (UTC) End time: 11:00 AM (UTC) If you have any questions, please contact us via the VIOOH Client Support Portal.

2. resolved Mar 24, 2026, 12:09 PM UTC

   The release has been completed successfully. The application is up and running as usual. If you experience any problem when trying to login once the release is finished, please clear the cookies and try again. If you have any questions please contact us via [email protected].

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Started Mar 24, 2026, 12:10 AM UTC· resolved Mar 24, 2026, 02:10 AM UTC

1. in progress Mar 24, 2026, 12:10 AM UTC

   What’s changing? We will be conducting a platform maintenance activity on the Production environment , which will include having to restart the VIOOH Gateway. How does this affect me? Clients may experience brief service interruptions, primarily impacting retrieving data within VIOOH applications, during the maintenance window. VIOOH applications & services that could be impacted for a short period of time: VIOOH Trading Manager (TMUI) VIOOH Automation (VA) VIOOH ADServer Normal service will resume automatically once the maintenance has completed. When is it happening and how long is it expected to last? The maintenance activity is scheduled on Tuesday, 24th March 2026, Start time: 00:10 (UTC) End time: 02:10 (UTC) Estimated Downtime: <15 minutes If you have any questions, please contact us via the VIOOH Client Support Portal

2. resolved Mar 24, 2026, 02:10 AM UTC

   Planned maintenance activity has been completed as per schedule. We can ensure that the Applications will now be accessible as usual. If you have any questions, please contact us via VIOOH Client Support Portal

Read the full incident report →

Started Mar 11, 2026, 12:20 PM UTC· resolved Mar 11, 2026, 05:10 PM UTC

1. investigating Mar 11, 2026, 12:20 PM UTC

   Incident Summary VIOOH Operations has detected an issue with loading the Campaign Management page within VIOOH Trading Manager Next Actions VIOOH Technical Teams are actively working on resolving this issue at this time Next Update: Wednesday 11th March 13:00 UTC

2. investigating Mar 11, 2026, 12:59 PM UTC

   Incident Summary VIOOH Operations detected an issue with loading the Campaign Management and Deal Management, pages within VIOOH Trading Manager application. Incident Update Technical teams are engaged on a bridge call at this time, conducting activities to troubleshoot the issue being experienced and restore full service. Next Actions - VIOOH Technical Teams are actively working on resolving this issue at this time - Following return to normal service, a period of performance & health monitoring will be be undertaken. Next Update: Wednesday 11th March 2026 14:00 UTC

3. investigating Mar 11, 2026, 02:00 PM UTC

   Incident Summary VIOOH Operations detected an issue with loading the Campaign Management and Deal Management, pages within VIOOH Trading Manager application. Incident Update Technical teams remain engaged on a bridge call at this time, conducting activities to restore full service. Partial recovery for Content Management, which is loading again. Actions are ongoing at this time to restore full service to the application as soon as possible. Next Actions VIOOH Technical Teams are actively working on resolving this issue at this time Following return to normal service, a period of performance & health monitoring will be be undertaken. Next Update: Wednesday 11th March 2026 15:00 UTC

4. investigating Mar 11, 2026, 03:05 PM UTC

   Incident Summary VIOOH Operations detected an issue with loading the Campaign Management page within VIOOH Trading Manager application. Incident Update Technical teams remain engaged on a bridge call at this time, conducting activities to restore full service. Partial recovery for Content Management, which is loading again, intermittent service experience continues for Deal Management. Actions are ongoing at this time to restore full service to the application as soon as possible. Next Actions VIOOH technical teams are actively working on resolving this issue at this time. Following return to normal service, a period of performance & health monitoring will be be undertaken. Next Update: Wednesday 11th March 2026 16:00 UTC

5. investigating Mar 11, 2026, 03:20 PM UTC

   Incident Summary VIOOH Operations detected an issue with loading the Campaign Management page within VIOOH Trading Manager application. Incident Update Technical teams have conducted a series of activities to restore full service. From approximately 15:05 UTC, no further application issues have been identified with the loading of data into Campaign Management, and tests confirm that normal service has been restored. Performance and health monitoring will continue for the next 2 hours, with additional monitoring added to our cloud infrastructure to notify of any change in behaviour. Next Actions VIOOH Operations are now undertaking a period of performance & health monitoring on key services and components. Next Update: Wednesday 11th March 2026 17:30 UTC

6. resolved Mar 11, 2026, 05:10 PM UTC

   Incident Summary VIOOH Operations detected an issue with loading the Campaign Management page within VIOOH Trading Manager application. Incident Resolution Technical teams conducted a series of activities to restore full service. Performance and health monitoring continued for 2 hours after resolution, additional monitoring has also been added to our cloud infrastructure to notify of any change in behaviour. From approximately 15:05 UTC, no further application issues have been identified with the loading of data into Campaign Management, and tests confirm that normal service has been restored, bringing us back to normal operations. We apologise for any inconvenience caused by this issue, if you have any further questions please do contact us via The Client Support Portal

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Started Mar 02, 2026, 07:00 AM UTC· resolved Mar 02, 2026, 07:52 AM UTC

1. investigating Mar 02, 2026, 07:00 AM UTC

   What's changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.6) to the Production environment, as a priority by JCDecaux Brazil. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation application within the Production environment, during the date and time outlined below. When is it happening and how long is it expected to last? The upgrade is scheduled for on Monday, 2nd March 2026: Start time: 07:00 UTC End time: 08:00 UTC Estimated Downtime: ~60 minutes Please note that this task has a dependency on the VIOOH Automation release for JCDECAUX_BR, which is scheduled for Monday, 2nd March 2026 at 06:00 UTC. We will proceed with Automation API v5.10.6 release only after the above activity has been successfully completed and confirmed.

2. resolved Mar 02, 2026, 07:52 AM UTC

   The release has been completed successfully. The application is up and running as usual. If you have any questions please contact us via [email protected].

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Started Feb 25, 2026, 04:21 PM UTC· resolved Feb 25, 2026, 09:07 PM UTC

1. investigating Feb 25, 2026, 04:21 PM UTC

   Incident Summary VIOOH Operations has been made aware that after a routine change that The Trade Desk made they stopped trading with VIOOH. The Trade Desk has rolled back their change and trading has restarted. Impact start time: 14:00 UTC Impact end time: 16:10 UTC A prolonged period was required by TTD to rollback the change made on their platform. Next Actions - VIOOH operations are in contact with the DSP at this time. - VIOOH teams will be actively monitoring trades with The Trade Desk, to ensure we are back to normal operations Next Update Wednesday 25th February 17:30

2. investigating Feb 25, 2026, 05:24 PM UTC

   Incident Summary VIOOH Operations has been made aware that after a routine change that The Trade Desk made they stopped trading with VIOOH. The Trade Desk has rolled back their change and trading has restarted. Impact start time: 14:00 UTC Impact end time: 16:10 UTC A prolonged period was required by TTD to rollback the change made on their platform. Incident Update Trading has restarted since ~16:10 UTC and VIOOH are continuing to see increase in trading response and auction wins. Next Actions VIOOH Operations are continuing live monitoring activities at this time, and remain in contact with the DSP to confirm the service health and performance of their platform. Next Update Wednesday 25th February 19:00

3. investigating Feb 25, 2026, 06:30 PM UTC

   Incident Summary VIOOH Operations has been made aware that after a routine change that The Trade Desk made they stopped trading with VIOOH. The Trade Desk has rolled back their change and trading has restarted. Impact start time: 14:00 UTC Impact end time: 16:10 UTC A prolonged period was required by TTD to rollback the change made on their platform. Incident Update Trading restarted from ~16:10 UTC and VIOOH are continuing to see increase in trading response and auction wins. VIOOH is awaiting confirmation from The Trade Desk that all performance and monitoring checks have been completed on their side. Next Actions VIOOH Operations are continuing live monitoring activities at this time, and remain in contact with the DSP to confirm the service health and performance of their platform. Next Update Wednesday 25th February 2026, 21:00 UTC

4. resolved Feb 25, 2026, 09:07 PM UTC

   Incident Summary VIOOH Operations was made aware that after a routine change that DSP, The Trade Desk, made trading stopped with VIOOH. The Trade Desk rolled back their change and trading restarted. Impact start time: 14:00 UTC Impact end time: 16:10 UTC A prolonged period was required by The Trade Desk to rollback the change made on their platform. Incident Update Trading restarted from ~16:10 UTC and VIOOH continued to observe a steady increase in trading response and auction wins throughout a ~4 hour period. A series of monitoring checks and activities were conducted by VIOOH and The Trade Desk. Expected level of VIOOH Trading with The Trade Desk has resumed from approx. 20:10 UTC. No further updates required to be shared on this investigation. VIOOH will continue to work with The Trade Desk to properly examine the failure they experienced, and understand all the future mitigation actions to mitigate the risk of a future reoccurrence. If you have any questions, please contact us via the VIOOH Client Support Portal.

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Started Feb 24, 2026, 04:47 PM UTC· resolved Feb 24, 2026, 04:54 PM UTC

1. investigating Feb 24, 2026, 04:47 PM UTC

   Dear Media Owners, Please disregard information shared in our recent messages regarding "VIOOH Trading - Reduced POP compliance figures". We have now confirmed this incident did not impact your business.

2. resolved Feb 24, 2026, 04:54 PM UTC

   If you have any questions, please contact us via the VIOOH Client Support Portal.

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Started Feb 24, 2026, 05:00 AM UTC· resolved Feb 24, 2026, 07:00 AM UTC

No vendor updates were posted for this incident.

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